PREVIEW: Improving Customer Experience with Connected Smart Home products

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Boris Maurer, Accenture and Tom Guy, Vodafone

Connected Smart Home products and services can greatly improve the customer experience for CSPs, leveraging partnerships and ecosystems to create practical and innovative solutions. Tom Guy explains how Vodafone is planning to deliver practical and innovative solutions to its smart home users. Boris Maurer discusses the role 5G can play in the home experience, how will it impact the experience, and what considerations need to be factored in as CSPs and consumers move to 5G.


  • Boris Maurer, European Lead, Communications and Media Industries, Accenture
  • Tom Guy, Chief Product Officer, Vodafone Smart Tech

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