• Wholesale provider offers “Restoration On Demand” service for customers
• Restoring global undersea cable connectivity via online portal
• Back-up capability allows capacity to be provisioned automatically in near real-time
• Complements PCCW Global’s protected International Private Lease Circuit service

Hong Kong-based PCCW Global has launched its Restoration On Demand service, which it describes as a Network-as-a-Service (NaaS) solution that enables its customers to rapidly re-route their connections to an alternate network path in the event of an undersea cable failure and thereby easily restoring their international connectivity. It notes that while submarine cables form an essential component of an international network, they are vulnerable to lengthy service outages in the event of a cable cut, which puts both business revenue and reputation at risk.

The Restoration On Demand service leverages the telco’s SDN capabilities to enhance network resilience and service performance in order to meet the needs of global enterprises. The service complements PCCW Global’s existing always-on protected International Private Lease Circuit (IPLC) service by offering customers a quick-to-deploy and cost-effective business continuity service alternative.

“Our Restoration On Demand service represents a massive step forward for our enterprise customers, providing them with peace-of-mind via a cost-effective and reliable business continuity alternative,” said Jordick Wong, SVP Product and Vendor Management, PCCW Global. “Leveraging [our] extensive fibre network, we have designed an online portal which allows our customers to restore their international connectivity with one click of a button. It is a backup capability that, once activated online, allows capacity to be provisioned automatically by our systems in near real-time and with no human intervention required.”

Link setup, traffic restoration and billing are automatically activated, ensuring the customer's traffic is safely protected until the original fibre service is restored. Once the primary circuit has been repaired, the customer can elect when to revert to the original service. The service is charged on a daily-usage basis.

“Restoration On Demand is the latest service innovation launched as part of our on-going program to provide dynamic and flexible network and cloud-based services which can be activated by our customers to address their individual demands, service level requirements and rapidly changing network conditions,” added Jordick Wong.