How to turn telecom operations into autonomous operations with AI and closed-loop automation
By Tony Poulos
Nov 12, 2026
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Tony Poulos, TelecomTV (00:07):
Hi, I'm Tony Poulos from Telecom TV at MWC 2026. Today I'm with Wind River and no less with Pradeep Shetty, who is from the CTO office at Wind River. Pradeep, welcome. Look, what is Wind River doing that's relevant in AI for telcos in particular? Because it's a hot subject at this event.
Pradeep Shetty, Wind River (00:26):
We have built an agentic AI assistant application for the telco operations. We all know that telcos have large number of distributed cloud networks and it's very hard to manage. And one of the problems is either you have to log into multiple screens, CLIs, and all kinds of problems. So we built this AI assistant to make it very easy for them to use natural language to ask questions, something similar to the ChatGPT. You ask some questions, you get the answers, going to the internet. Instead, this Agentic AI assistant is going to get the data using APIs from your live network and then provide you information that you need. And- Go ahead. Sorry. So one of the main advantages of our AI assistant is an on- prem Airgap solution. It's very important for a lot of the security and privacy focused customers. And this will provide you or keep all your data within your network instead of sending you to the internet and let the others use your data.
(01:37):
So that's another advantage. And it's a very cutting edge assistant that we built using two different important technologies in the AI space, RAG and the MCP. MCP is a model context protocol, which allows you to connect to other systems. Not only your own network, you can talk to other systems that is trusted within your network and get all the data from you.
Tony Poulos, TelecomTV (02:05):
And I also believe you're talking a lot about closed loop automation. What is closed loop automation?
Pradeep Shetty, Wind River (02:11):
So closed loop automation is also in the operation space. Network operators have daily problems in their network. And one of the ways that you solve those things by logging into each one every day, right? That's a very difficult task. It can overwhelm your operations team. So the way the closed loop is set up is when you find a certain signature of a problem, we have already prepared a close loop automation process, which will go and fix it. We have a few tools. We have a Wind River analytics tool which actually constantly gathers the data, makes sense out of it, and then provides insights to the user. And we have a conductor tool actually uses the data when it sees a problem and goes and automatically fixes. Conductor is a very flexible plugin based architecture tool which can be used to deploy your infrastructure and also application.
(03:04):
So it's a very, very flexible tool. With analytics conductor, you can actually do the entire closed loop for your network operations.
Tony Poulos, TelecomTV (03:12):
Pradeep, thank you very much. Now I understand what closed loop automation is actually all about. Thank you.
Pradeep Shetty, Wind River (03:17):
Thanks a lot.
Hi, I'm Tony Poulos from Telecom TV at MWC 2026. Today I'm with Wind River and no less with Pradeep Shetty, who is from the CTO office at Wind River. Pradeep, welcome. Look, what is Wind River doing that's relevant in AI for telcos in particular? Because it's a hot subject at this event.
Pradeep Shetty, Wind River (00:26):
We have built an agentic AI assistant application for the telco operations. We all know that telcos have large number of distributed cloud networks and it's very hard to manage. And one of the problems is either you have to log into multiple screens, CLIs, and all kinds of problems. So we built this AI assistant to make it very easy for them to use natural language to ask questions, something similar to the ChatGPT. You ask some questions, you get the answers, going to the internet. Instead, this Agentic AI assistant is going to get the data using APIs from your live network and then provide you information that you need. And- Go ahead. Sorry. So one of the main advantages of our AI assistant is an on- prem Airgap solution. It's very important for a lot of the security and privacy focused customers. And this will provide you or keep all your data within your network instead of sending you to the internet and let the others use your data.
(01:37):
So that's another advantage. And it's a very cutting edge assistant that we built using two different important technologies in the AI space, RAG and the MCP. MCP is a model context protocol, which allows you to connect to other systems. Not only your own network, you can talk to other systems that is trusted within your network and get all the data from you.
Tony Poulos, TelecomTV (02:05):
And I also believe you're talking a lot about closed loop automation. What is closed loop automation?
Pradeep Shetty, Wind River (02:11):
So closed loop automation is also in the operation space. Network operators have daily problems in their network. And one of the ways that you solve those things by logging into each one every day, right? That's a very difficult task. It can overwhelm your operations team. So the way the closed loop is set up is when you find a certain signature of a problem, we have already prepared a close loop automation process, which will go and fix it. We have a few tools. We have a Wind River analytics tool which actually constantly gathers the data, makes sense out of it, and then provides insights to the user. And we have a conductor tool actually uses the data when it sees a problem and goes and automatically fixes. Conductor is a very flexible plugin based architecture tool which can be used to deploy your infrastructure and also application.
(03:04):
So it's a very, very flexible tool. With analytics conductor, you can actually do the entire closed loop for your network operations.
Tony Poulos, TelecomTV (03:12):
Pradeep, thank you very much. Now I understand what closed loop automation is actually all about. Thank you.
Pradeep Shetty, Wind River (03:17):
Thanks a lot.
Please note that video transcripts are provided for reference only – content may vary from the published video or contain inaccuracies.
Pradeep Shetty, Principal Technologist, Wind River
Learn how Wind River uses AI assistants and closed-loop automation to detect issues, deliver actionable insights and automatically resolve network problems.
Recorded: March 2025
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