Safaricom launches initiative with Amdocs to proactively protect revenue against leakage and fraud

Via Amdocs

Feb 6, 2020

Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced the completion of a revenue assurance implementation at Safaricom, a major mobile network operator in Kenya. The project was designed to provide Safaricom with more comprehensive and adaptive revenue safeguards for the complete lifecycle of new services across its entire business.

As part of its announced plan to modernize, automate and digitize its business, Safaricom required a trusted partner to help improve detection and recovery of revenue leakage by automating its revenue assurance process, and increasing revenue assurance coverage to all of its lines of business. Amdocs has provided Safaricom with an end-to-end solution with the ability to continuously adapt to the growth and changing needs of Safaricom’s business. Amdocs’ DevOps delivery model enabled IT to work hand-in-hand with the business to innovate and bring value in fast cycles.

Nicholas Mulila, Chief Corporate Security Officer at Safaricom, said that “In such a dynamic market, we needed a flexible partner with extensive expertise in coping with multiple systems and large data volumes. By partnering with Amdocs, we managed to successfully implement a new revenue assurance system on time, and on budget.”

Gary Miles, chief marketing officer at Amdocs, said that “An industry transformation is underway, with CSPs looking to gain business agility and IT velocity as the pace of modernization accelerates. Safaricom is at the forefront of communications services in Eastern and Central Africa, and we are thrilled to be accompanying it on its journey of growth and transformation. Through our continued partnership, we will enable Safaricom to balance rapidly bringing new innovative services to market, with being able to protect its revenue from unidentified leakage and fraud.”

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