TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Leaders
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Broadband World Forum

Broadband World Forum

Understanding the needs of customers is central to Vimpelcom's business transformation process

Martyn Warwick
By Martyn Warwick

Nov 12, 2014

Embed

To embed our video on your website copy and paste the code below:

<iframe src="https://www.youtube.com/embed/JY13D1k_oAw?modestbranding=1&rel=0" width="970" height="546" frameborder="0" scrolling="auto" allowfullscreen></iframe>

Liubov Sabinina, Head of Customer Experience Analytics Department, Vimpelcom

What do subscribers want from their voice and data services, and where do they want them? The analytics department of Vimpelcom Russia seeks to do this, to find out what quality indicators are required, and to focus the efforts of technologists on areas where it really matters to the customers. Because Vimpelcom believes it has reached the limit for organic customer growth, so it now needs to grow its revenues from its existing customer base. Transformation is happening fast, but customers demands are growing too: Internet, social networks and video traffic is booming on its mobile network, placing high demands on its network capacity, hence moving to LTE and ensuring devices are available and ready for deployment. 
 
Filmed at Broadband World Forum, Amsterdam, 21-23 October, 2014.
Related Topics
  • Broadband World Forum,
  • Events,
  • Interview,
  • Mobile,
  • News,
  • Telco & CSP,
  • Transformation,
  • Videos,
  • VimpelCom

More Like This

Broadband World Forum

Second look: Orange bags prize for its ‘ambient lighting as a service’

Jan 5, 2017

Broadband World Forum

The customer experience will sort the CSP sheep from the CSP goats

Dec 6, 2016

Broadband World Forum

Is network transformation just too hard and too costly for some CSPs?

Nov 29, 2016

Broadband World Forum

Digital disruption in the telco world: Time to stop debating network transformation and just get on with it!

Nov 29, 2016

Broadband World Forum

Fuel for Growth in the comms industry: How operators can create funds for investment

Nov 17, 2016

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

On-demand Workshop: How to build your cloud native 5G core platform

16:48

The case for mmWave in 5G networks

25:55

The Private Mobility Opportunity for Enterprises

12:04

VMware learnings from DISH 5G rollout

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Leaders
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
[email protected]
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices