TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Summits
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Tracker

TelecomTV TRACKER

Sourced by TelecomTV's TRACKER platform
from Genband Media Center

Tracker

Intelecom selects GENBAND’s WebRTC Gateway Solution to integrate CRM software and Voice Environments

Via Genband Media Center

Sep 29, 2016

Plano, TX and Maidenhead, England, September 28, 2016 – GENBAND ™ , a leading provider of real-time communications solutions today announced that Intelecom, a leading provider of cloud-based contact center solutions, is leveraging GENBAND’s WebRTC Gateway (formerly SPiDR) to enhance its flagship “Contact Centre” solution with real-time communications. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery.

“Our customers turn to us for streamlined contact center solutions that deliver maximum capability, flexibility and scalability,” said Thomas Rodseth, VP of Product & Marketing from Intelecom. “Working with GENBAND gives us access to the cutting-edge solutions our customers demand in today’s market, where personalized, instantaneous customer service is the name of the game.”

The first phase of deployment will replace the traditional softphones Intelecom’s remote agents currently use with WebRTC clients. By receiving calls within their browsers, agents will have immediate access to the customer’s interaction, accelerating resolution time and providing an improved experience. Plans are already underway for further deployment of WebRTC into Intelecom’s customers’ websites via click-to-call buttons to deliver both audio and video calls.

“We’re focused on empowering our customers with the real-time communications capabilities that improve their business processes,” said David Hiscock, Senior Vice President of EMEA Sales for GENBAND. “Enhancing their multi-channel cloud-based solutions with our WebRTC capabilities will enable Intelecom to enhance agent productivity and deliver next generation customer service today.”

Key takeaways:

  • Intelecom has selected GENBAND’s Web RTC gateway to enhance its flagship Contact Centre solution with embedded real-time communications capabilities that deliver a superior customer experience.
  • GENBAND’s WebRTC Gateway provides an intelligent bridge between traditional VoIP networks and the open ecosystem of the Internet, enabling the deployment of applications leveraging rich communications services including voice, video, presence, and messaging.

About Intelecom

Intelecom is a leading provider of contact centre solutions. With over 17 years’ experience, Intelecom was one of the first to develop a cloud-based contact centre. Highly flexible and scalable, Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Related Topics
  • Cloud,
  • Contract Award,
  • Digital Platforms & Services,
  • Europe,
  • News,
  • Ribbon Communications,
  • Tracker

More Like This

6G R&I

6G to consider societal requirements

Apr 19, 2021

Sustainability

IoT technology will save more than eight times the energy it consumes by 2030: Report

Apr 19, 2021

AI, Analytics & Automation

IBM to Acquire myInvenio to help Organizations Use AI-powered Automation to Better Streamline Business Processes

Apr 18, 2021

5G

China Mobile Hebei and Huawei deploy 5G indoor gigabit networks

Apr 16, 2021

Digital Platforms & Services

Nokia’s Nuage Networks to power China Mobile Cloud’s massive public cloud expansion

Apr 15, 2021

This content extract was originally sourced from an external website (Genband Media Center) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

DSP Leaders World Forum 2021 Delegate Report

0:50

DSP Leaders Open Telco Summit

23:25

Extra Shot: Next Steps for DSPs

11:17

How cloud dynamics are reshaping the telecoms sector

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Summits
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
info@telecomtv.com
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices