TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Leaders
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Tracker

TelecomTV TRACKER

Sourced by TelecomTV's TRACKER platform
from IDC

Tracker

Asia/Pacific Telecom Summit 2016: IDC expects 2017 to be the year of digital engagement

Via IDC

Nov 13, 2016

11 Nov 2016

SINGAPORE, November 11, 2016 – IDC Asia Pacific recently held its fifth Asia/Pacific Telecom Summit titled “The Rise of Asia’s Digital Service Providers” at Sofitel Singapore Sentosa Resort & Spa, Singapore on 11th November 2016. Over 60 senior level executives from the region joined the event to discuss and share insights on the telecom industry’s increasing focus on going “Digital”, from effecting major transformations in their networks and internal processes to building new platforms for offering a new generation of digital products and services to their customers, while IDC provided its latest commentary on the direction of the industry.

IDC dubbed 2016 as the year of platforms as service providers across the region as service providers make investments and focus on building the new platforms and capabilities they need to execute on their digital transformation (DX) visions. In 2017, the focus will shift rapidly to Digital Engagement, as service providers begin to deploy new products and services and reinvent the traditional engagement model with their customers, across consumer, enterprise and soon to new target segments. Digital engagement will not only enhance the customer experience but will also validate the service portfolio and strategic direction of the service provider.

“The industry has begun the hard journey towards becoming “digital”. Having built the necessary platforms, service providers are already rolling out new products and services along with significantly enhanced customer experience across the Asia-Pacific region. We believe that 2017 will see the rise of meaningful digital engagement as service providers usher in a new paradigm,” says Shiv Putcha, Associate Director, Telecom Practice, IDC Asia Pacific.

Within the context of a Year of Digital Engagement for 2017, some of the key predictions include:

  • By 2017, more than 50% of enterprises will engage 3rd party SPs to implement real-time communication APIs.

  • By 2018, SD WAN will be adopted by 30% of enterprises as a critical component of remote branch connectivity.

  • By 2018, despite hype on the benefits of low power WAN, such as LoRa and Sigfox, unlicensed spectrum and inability to offer QoS causes companies to focus IoT on non-critical business deployments.

  • By 2018, OTT linear TV subscriber growth will start to drive traditional pay TV overhaul via cloud migration.

  • By 2019, Enterprises will require analytics as a service enabled by intelligence/analytics in the network edge.

“Asia’s service provider community is undergoing rapid change and transforming themselves in order to provide next generation digital services to their customers. This transformation is necessary and crucial not just to keep pace with the more progressive service providers but also to fend off “competition” from the web-scale Internet companies like Amazon, Google and Facebook,” Putcha adds.

The summit also underscored the need to focus on network transformation that is crucial to helping service providers implement and execute on their digital transformation visions. Other areas discussed included the need for service providers to open up their network with APIs to enable the next wave of applications and services. Finally, there was a lot of discussion around visualizing, designing and implementing new models for customer experience.

“Communication service providers are faced with a new breed of challenges borne out of a fast-evolving and increasingly unfamiliar market environment. To overcome these, the industry must effect operational transformation that delivers complete, bottom up, employee inclusive solutions that position a service provider for a fast, agile and responsive future,” says Hugh Ujhazy Associate Vice President, IDC Asia/Pacific.

Figure 1

From left to right: Shiv Putcha, Associate Director, Telecom Practice, IDC Asia/Pacific; Tanaphon Manavutiveth, Director, Customer Happiness & Relationship, TRUE Corporation; Tuan Le, Managing Director, ASEAN, Orange Business Services; Trung Kien Hoang, Executive Vice President/Deputy CEO, FPT Telecom; Lopes Lu, Director, Internet & Commerce Division, FarEasTone

The summit closed with the announcement of the winners of the Asia/Pacific Telecom Awards 2016 namely:

Digital Service Provider of the Year

Orange Business Services

Digital Transformer of the Year

FPT Telecom

Excellence in Customer Experience

TRUE Corporation

Best Telco-OTT Partnership

FarEasTone


The Asia/Pacific Telecom Summit Awards promote telecommunication industries by recognizing distinguished service providers that have made extraordinary achievements in telecommunication industries. Award winners serve as inspirational leaders and reflect the growth progress in the region.

The Asia/Pacific Telecom Summit 2016 was organized by IDC Asia/Pacific in partnership with the following sponsors: Principal Partner, Schneider Electric; Thought Leader Partner, VirtusaPolaris; Exhibitor, eG Innovations.

Related Topics
  • Asia-Pacific,
  • IDC,
  • News,
  • Research and Trials,
  • Tracker,
  • Transformation

More Like This

Access Evolution

DISH to acquire Republic Wireless

Mar 8, 2021

Open RAN

Casa Systems unveils revolutionary 5G O-RAN mid-band radio

Mar 8, 2021

Access Evolution

Nokia to supply Cibicom with mission critical LTE network across Denmark

Mar 8, 2021

Sustainability

IBM study finds advancing women is not a top priority for 70 percent of global organizations surveyed

Mar 8, 2021

Sustainability

Cloud Computing could eliminate a billion tons of CO2 emissions over the next four years, claims IDC

Mar 8, 2021

This content extract was originally sourced from an external website (IDC) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

18:43

Cloud Native Isn’t Enough - Telcos Need to Adopt Webscale Applications

35:16

Defining a new DSP/vendor dynamic for better business outcomes

22:44

Telefónica CTIO Enrique Blanco on the potential of an open ecosystem

38:50

Strategic options for telco cloud deployments

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Leaders
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
[email protected]
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices