How Telkomsel and Circles delivered a live SaaS migration at scale
By Tony Poulos
Mar 23, 2026
Joyce Shia, Telkomsel (by.U) & Kannan Alagappan, Circles
Joyce Shia, CIO at Telkomsel, and Kannan Alagappan, CTO at Circles, explain how companies worked together to carry out a large-scale digital transformation of Telkomsel’s by.U brand, migrating millions of customers to a new SaaS platform powered by Circles, with a view to maintaining business continuity while introducing new customer experiences.
Featuring:
- Joyce Shia, Chief Information Officer, Telkomsel (by.U)
- Kannan Alagappan, Chief Technology Officer, Circles
Recorded March 2026
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