Clarence Reynolds, TelecomTV (00:08):
I'm Clarence Reynolds at MWC26. The convergence of IT and OT infrastructure is creating new opportunities for efficiency and revenue, but also fresh challenges for data sovereignty and compliance. Darrell Jordan-Smith, CRO at Wind River, Romit Ghose, Head of Product, Telecom and Media at ServiceNow, and Nikhil Gulati, Group VP and Global Business Head of Connected Products and Services at Capgemini join us to discuss their partnership and their strategy. Darrell, how are Wind River and ServiceNow collaborating to solve IT, OT convergence, and data sovereignty challenges?

Darrell Jordan-Smith, Wind River (00:44):
Well, a lot of our clients are in regulated industries such as the aerospace industry, the medical industry, financial services industry, and they want a highly resilient cloud-based infrastructure to run network operations and other service flows in their business. And what we're seeing as a company is that operational technology gets combined with enterprise-oriented technology. And this thing in the middle called AI, Agentic AI in particular, is having a real fundamental impact on what we do as a business. So traditionally, Wind River has been at the far edge and embedded in many devices. And now what we're seeing at the near edge in terms of AI and inferencing is occurring there. All that telemetry from that operational technology that might sit in an ATM machine in a bank or a robot in a factory floor or in an aircraft as it lands and delivers that, we can integrate that and work that with ServiceNow so they can actually improve customer experience and take cost out and deliver much better value into the market.

Clarence Reynolds, TelecomTV (01:48):
Romit, what are the core benefits of the new private stack and private cloud orchestration offerings for your customers?

Romit Ghose, ServiceNow (01:55):
I think the benefits are immense. We're starting to see a tremendous amount of interest already. ServiceNow CRM Stack, one of our flagship products, is our sales and order management offering. And when customers through the product catalogue within the sales and order management offering order new products and want private cloud offerings to be provisioned, we can now with Wind River's Conductor and our APIs provide a seamless experience. So with one click of providing that ordering experience along the way as the provisioning is happening, customers can get the status updates back. It's almost like with a click of a button, you're going end-to-end provisioning as well as observability from an edge as well as data centre operations perspective. So it's really, really powerful because it's connecting the customer to where the spaghetti of the actual operations is.

Darrell Jordan-Smith, Wind River (02:57):
And think about in an auto context, warranty management, that data is sensitive data. Just think about how a dealership or an OEM, an auto OEM would bring their customers closer to that experience and actually manage and order and provision that material to have a better customer experience if you need to replace a part or worn out. ServiceNow is a core element of being able to provide that.

Clarence Reynolds, TelecomTV (03:22):
Nikhil, who actually owns the decision for IT, OT convergence and sovereignty at a service provider today? And how does Capgemini help navigate those decisions?

Nikhil Gulati, Capgemini (03:32):
Well, if you look at the CSP context today, it's a board level and a conversation in terms of who owns IT and OT. For us, what we have seen is traditionally what has used to happen is IT used to report into CIO organisation and OT used to report into the CTO organisation or Chief Network Officer. Now that is changing with edge coming into play with cloud infrastructure, that whole thing is changing. So we are seeing a concoction of joint responsibilities across the landscape from different functions owning it. And then we bring sovereignty into the picture and it actually adds a complete new layer of AI governance, security, risk management. So we see the Chief Digital Officers in many cases owning that space as well, and even Chief Data Officers. So it's kind of a joint responsibility at this point in time.

Clarence Reynolds, TelecomTV (04:21):
How do Wind River, ServiceNow and Capgemini work together to help their customers move forward?

Darrell Jordan-Smith, Wind River (04:27):
Well, in the world that we're currently in, no one vendor actually has the total solution. So from a Wind River perspective, we're building critical infrastructure, Six 9s availability, where it runs really matters. And that's core to what we do at Wind River. Our customers, in terms of building value across the top of that, need service flows. They need to understand that data. They need to do AI across that using Agentic AI and all of the ServiceNow offerings that improve business efficiency and interaction with the clients. And Capgemini understand really how the customer derives value from that and actually can integrate that across the enterprise.

Romit Ghose, ServiceNow (05:10):
I completely agree with Darrell here. Our customers have constantly been bringing to us this problem statement of how do we stitch it together? ServiceNow is a great orchestration platform with Agentic AI coming in and Wind River bringing this core expertise that they've perfected over time of being able to orchestrate and provision in the cloud was really, really critical to complete the picture. And that is from a product standpoint. It's an out-of-the-box offering, yes, but I think it's also really critical for our system integrators to come in and make that value real for our customers. And I think, would you agree, Nikhil, that?

Nikhil Gulati, Capgemini (05:50):
Absolutely. Absolutely. I think what Wind River brings to the market is world-class AI edge infrastructure and carrier-grade Kubernetes. Nobody else has what they bring to the table. And with ServiceNow, it just acts as the right glue in between for us to create the right solutions and take it to the market. With Capgemini, what we have is a lot of industry experience for manufacturing, for auto, for analytics and others. And we are able to build those use cases and take to the market so that we can really accomplish what the customer is trying to achieve.

Clarence Reynolds, TelecomTV (06:20):
Thank you all for being with us today. Thank you.

Romit Ghose, ServiceNow (06:22):
Thank you.

Nikhil Gulati, Capgemini (06:23):
Thank you so much for having us.