The contract is being heralded as India's first end-to-end managed services contract and one of the world's biggest. It will involve Alcatel-Lucent introducing an array of next generation infrastructure, tools and techniques to transform the Reliance network and create a leaner organisation.
Around 4000 existing Reliance employees will be moved into a new, Alcalu-run managed services operation which will meld the currently independent wireless and wireline teams into a single network management organisation.
Alcatel-Lucent will set up and operate a slew of next-generation OSS (operations support systems) and optimisation tools to improve network performance across Reliance’s wireless, wireline, long-distance, fibre and utilities’ functions.
Reliance Communications is one of the Top 6 operators in the world with about 130 million customers.
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