Sierra Wireless opens new Atlanta-based Global Service Center to support growing IoT services business
Sep 5, 2018
IoT leader establishes customer service and network operations hub in Atlanta’s technology community
Vancouver, Canada-September 04, 2018
Sierra Wireless (NASDAQ: SWIR) (TSX: SW), the leading provider of fully integrated device-to-cloud solutions for the Internet of Things (IoT), today announced the opening of a new Global Service Center in Atlanta, Georgia to support its existing and rapidly growing IoT services customer base.
The Global Service Center is located on the 9th floor of the Platinum Tower in Atlanta. More than 140 employees will be based at the location, monitoring millions of Sierra Wireless connected devices around the world and providing 24/7/365 global customer support. This new Service Center supports Sierra Wireless’ strategic goal of becoming a global IoT service leader and will enable the company to meet the needs of new and existing customers and support its burgeoning partner network.
“Metro Atlanta is a thriving technology hub and a natural fit to support our global customers and network operations,” said Marc Overton, senior vice president and GM of IoT Services, Sierra Wireless. “With our Mobile Virtual Network Operator assets in the two largest IoT markets, namely Europe and the U.S., combined with our Smart SIM, cloud platform and market-leading embedded modules, Sierra Wireless can offer our customers truly global IoT connectivity solutions.”
Sierra Wireless has also joined the Technology Association of Georgia (TAG) as a corporate member and will sponsor the upcoming IoT Converge event at the Georgia Tech Hotel on Sept. 10, 2018.
The opening of the Global Service Center comes less than a year after Sierra Wireless acquired Atlanta-based IoT provider Numerex, which bolstered its IoT business in the U.S. and accelerated subscription-based recurring revenue from IoT services.
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