How OSS and BSS are evolving in the AI era
By Ray Le Maistre
Oct 20, 2025
Gabriela Styf Sjöman, Managing Director, Research and Network Strategy, BT Group
At the Ericsson OSS/BSS Summit 2025 in London, BT Group’s Gabriela Styf Sjöman discusses the evolving role of OSS and BSS in creating customer-centric networks and explores the significance of AI in network operations, cybersecurity and sustainability. She also notes how important the partnership between the UK’s incumbent telco and Ericsson has been in driving innovation and enhancing customer experience.
Recorded October 2025
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Watch more content from the Ericsson OSS/BSS Summit here.
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