National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud

The Vodafone Business and IBM (NYSE: IBM) venture, which launched earlier this year, today announced it has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries. The agreement covers the provision of cloud and digital services that will underpin National Express’ ‘digital first’ approach; to use the latest technologies to raise customer and safety standards, drive efficiencies and grow its business.

Vodafone Business and IBM announced their intent to join forces in January this year, bringing together their respective strengths in connectivity and hybrid cloud. Together, they offer customers straightforward access to the technologies needed to integrate multiple clouds and prepare for the next wave of transformation enabled by 5G, artificial intelligence (AI), edge computing and software defined networking (SDN).

Under the agreement, the Vodafone Business and IBM venture will first modernise National Express’ IT estate by moving to IBM Cloud and implementing a hybrid cloud strategy, building on the existing connectivity services provided by Vodafone Business. This will enable National Express to manage multiple clouds in different locations and from different vendors; and to seamlessly scale up and down to support usage spikes. Additional security and risk management will be added to protect the transport operator’s technology infrastructure and provide greater resilience.

This activity will lay the foundation for future innovation and enable National Express to speed the development of new customer-focused innovations – such as personalised passenger experiences, flexible payment options and always-connected vehicles.

Looking ahead, the Vodafone Business and IBM venture will give National Express access to other cloud services and new technologies such as 5G, IoT, edge computing and analytics. Such technologies will enable the transport operator to adapt to today’s digitally savvy consumers, create the best possible customer experience and drive operational excellence.

Debbie O’Shea, Group Chief Information Officer for National Express said, “Working with the new Vodafone Business and IBM venture forms part of our continued investment in technology to better support our strategic ambitions. This partnership enables us to move to a cloud environment giving us a future-proofed platform with increased flexibility that will better support our business. It also will provide access to emerging and innovative new technologies.”

Anne Sheehan, Business Director at Vodafone UK, commented: “We are delighted to extend our relationship with National Express to help it progress its digital journey and deliver new and relevant services for its customers. Cloud services and connectivity are now inseparable; and there is a clear need for the expertise that the Vodafone Business and IBM venture can deliver. We will provide National Express with the holistic solution it requires to drive digital innovation across its business – faster, simpler and at scale.”

“Leading enterprises around the world are turning to IBM and its hybrid cloud capabilities to modernise their businesses and transform operations,” said Michael Valocchi, IBM General Manager of the venture with Vodafone. “By moving to the IBM Cloud and implementing a hybrid cloud strategy, National Express can now tap the combined strengths of IBM and Vodafone and introduce new, innovative services faster and succeed in a digital world.”

Vodafone has a long-standing relationship with National Express and already provides wide area network connectivity and a Secure Internet Gateway.