Dialog elevates customer support with AI-powered DIA

Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, has enhanced its digital customer experience with AI-powered capabilities for DIA, Dialog’s Intelligent Assistant. Available via WhatsApp on 0777678678 and through the MyDialog App, DIA enables customers to access support and manage their services conveniently through familiar digital platforms.

Through DIA, customers can access a broad range of support and service requests across Dialog Mobile, Home Broadband and Dialog Television services, including damaged recharge card PIN resets, complaint lodging, reconnection requests, package changes and reversals, and proactive service support. Customers can also check their current package, account balance and data balances, add data to their package, and manage everyday account and service-related queries, all through a convenient digital experience available 24/7. Customers travelling overseas can also activate roaming services through DIA, making it easier to stay connected while abroad.

Lasantha Theverapperuma, Group Chief Marketing Officer of Dialog Axiata PLC, said, “At Dialog, we continue to reimagine customer experiences by combining technology with convenience and accessibility. With AI-powered capabilities now integrated into DIA, customers can engage with us more seamlessly, obtain support faster and manage their services through the digital channels they use every day. This is another step in our journey to deliver future-ready service experiences that are simple, inclusive and responsive to evolving customer needs.”