Zen Chooses Vlocity to Digitally Transform Business Processes, Accelerate Time to Market and Deliver Superior Customer Experiences
Via Vlocity newsroom
Jun 6, 2019
London – June 6, 2019 – Vlocity, Inc., a leading provider of industry-specific cloud software and Forbes Cloud 100 company, and Zen Internet, a fast-growing telecommunications provider, announced today that the two companies have signed an agreement to leverage the Vlocity Communications Cloud to boost digital transformation initiatives across its sales, marketing and customer care organisations.
Zen provides a full range of data, voice, hosting and infrastructure services to homes and businesses across the UK, all supported by a highly robust and resilient independent network. The company also provides business-grade broadband, Ethernet and data services for a wide range of large business and corporate customers.
“To support our ambitious growth plans, we were looking for strategic partners with deep industry experience and a focus on innovation. Vlocity has that,” Zen Chief Technology Officer Justin Fielder said. “We now have an exceptional cloud platform built on Salesforce to deliver applications that accelerate time to market and meet the rising expectations of our customers, with a superior customer experience.”
We are excited to contribute to Zen’s digital transformation initiatives through our award-winning industry cloud software, built on Salesforce.
– Dan Ford, SVP and GM, Vlocity Communications & Media
“Zen is a very innovative and fast-growing service provider, yet its legacy systems could not keep pace with growing customer demands in this digital era,” said Dan Ford, SVP and general manager of Vlocity Communications & Media. “We are excited to contribute to Zen’s digital transformation initiatives through our award-winning industry cloud software, built on Salesforce, the global CRM leader, to support the company as it repositions itself as a next generation telecommunications provider.”
We now have an exceptional cloud platform built on Salesforce to deliver applications that accelerate time to market and meet the rising expectations of our customers, with a superior customer experience.
– Justin Fielder, Chief Technology Officer, Zen
Today, Zen employs more than 500 staff and is in a period of ambitious growth under new executive leadership. Zen has selected Vlocity to extend its existing investment in Salesforce and to provide an industry-specific, modern, cloud-based platform that will allow them to consolidate their legacy estate, accelerate time-to-market with new offers, and deliver a modern customer experience that will differentiate them going forward.
Vlocity Communications takes advantage of the omnichannel capabilities of Salesforce and includes a comprehensive suite of sales, marketing, service, enterprise product catalog, CPQ (Configure-Price-Quote), contract management, order management and commerce solutions.
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