TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Summits
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Tracker

TelecomTV TRACKER

Sourced by TelecomTV's TRACKER platform
from SAP SE Newsroom

Tracker

SAP HANA selected by NTT DOCOMO to build operational data visualization platform for nationwide customer service

Via SAP SE Newsroom

Jun 22, 2017

WALLDORF — SAP SE (NYSE: SAP) today announced that NTT DOCOMO Inc. has selected the SAP HANA platform as the foundation of its data needs to improve customer service.

Data, as large as 18TB, will be collected from various touch points, including nationwide docomo Shops, for processing and analysis. The implementation took eight months to complete and officially went live in March 2017.

NTT DOCOMO needed a new IT platform system to meet three key objectives: strengthen its competitive edge, propose and deliver services that meet customer needs, and enhance data utilization efficacy and operational efficiency of the sales team.

“Before we implemented the new system, we lacked the capability to deliver information to the sales force,” said Taku Hasegawa, general manager of NTT DOCOMO’s Information Systems Department. “It took the back-end office at least a week or two to generate and deliver information. Now with SAP HANA, users can pull out the latest data whenever they need to. An increase in performance has also helped individual storefronts to monitor status of sales promotions. Moving forward, we expect to see an improvement in service at docomo Shops.”

To improve the level of customer service for NTT DOCOMO, SAP HANA will collect data from various sources including approximately 2,400 docomo Shops with almost 37,000 employees, as well as call centers with over 10,000 operators. The new platform will initiate better customer services by helping to identify areas of operational improvement at the storefronts and uncover best practices for applying insights and lessons from other stores.

“We are honored to have been entrusted by NTT DOCOMO to build its data visualization platform,” said Rohit Nagarajan, vice president, Digital Enterprise Platform Group, SAP Asia-Pacific and Japan. “With SAP HANA, we set out to achieve tangible results for NTT DOCOMO by simplifying and accelerating insights. We then apply these insights to ultimately benefit NTT DOCOMO’s end users, that is, its customers.”

Related Topics
  • Asia-Pacific,
  • Contract Award,
  • News,
  • NTT Docomo,
  • SAP SE,
  • Tracker

More Like This

Access Evolution

Talk Straight lines up UK broadband opportunities with ADTRAN fixed wireless access

Apr 22, 2021

Access Evolution

ADVA posts strongest Q1 results in company’s history

Apr 22, 2021

Cloud

Public Cloud Platforms to Drive Innovation in Telecoms in 2021 and Beyond

Apr 21, 2021

Sustainability

Sustainability Actions Still Challenging to Implement, According to New Study from SAP

Apr 21, 2021

Access Evolution

Sierra Wireless bundles cellular connectivity with its advanced routers to simplify IoT deployment

Apr 21, 2021

This content extract was originally sourced from an external website (SAP SE Newsroom) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

DSP Leaders World Forum 2021 Delegate Report

0:50

DSP Leaders Open Telco Summit

23:25

Extra Shot: Next Steps for DSPs

11:17

How cloud dynamics are reshaping the telecoms sector

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Summits
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
info@telecomtv.com
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices