TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Summits
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Tracker

TelecomTV TRACKER

Sourced by TelecomTV's TRACKER platform
from Genband Media Center

Tracker

Presetec Chile enhances its solutions portfolio for carriers with Kandy’s Visual Attendant Wrapper

Via Genband Media Center

Jul 25, 2016

Pleasanton, CA and Santiago, Chile July 25, 2016 – Award-winning communications platform-as-a-Service (cPaaS) Kandy.io , today announced that Presetec, a Chilean provider of network services to Communications Service Providers (CSPs) is enriching its solutions portfolio with Kandy’s Visual Attendant , helping to digitally enable its customers and enhance customer service and call center workflows and economics.

The Kandy Visual Attendant is a pre-developed, fully functional software application that allows businesses to easily configure context-based customer support menus on their websites. Following a simple, intuitive set-up process the Visual Attendant provides a single line of code that can be inserted directly into the desired location of the website and initiated from any page on the site enabling real time customer interactions through the browser.

“Visual Attendant is an important step forward for us as we strive to deliver the advanced services that help our customers compete and succeed in the digital economy,” said Rafael Fabregas, President and Owner, Presetec. “We look forward to empowering our customers with this easy-to-deploy service while helping increase engagement and satisfaction.”

Visual Attendant enables companies of any size to replace toll-free revenues with click-to-connect services. By placing customer service representatives in the context of the request, customers quickly reach the desired representative, making interactions shorter and leading to better outcomes, thereby generating increased loyalty and reduced churn.

Kandy Wrappers expedite embedded communications deployment for companies of any size, helping them differentiate their offers, facilitate engagements and collaboration, and move up the value chain with minimal customization and a simple pay as you grow price model for additional risk management.

“Today’s customers and users are demanding new capabilities and enhanced experiences. Visual Attendant delivers on those needs quickly and with minimal risk for the provider,” said John Ryan, Senior Vice President of Americas Sales for GENBAND. “We’re delighted to partner with Presetec and help bring these new solutions to the CALA market.”

About Kandy.io

GENBAND’s Kandy.io communications Platform-as-a-Service (PaaS) is a real time software development platform built from GENBAND’s core communications, presence, security and real time technologies. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real time communications capabilities into their existing applications and business processes.

Related Topics
  • Contract Award,
  • Device Software & Apps,
  • Digital Platforms & Services,
  • Latin America,
  • News,
  • Ribbon Communications,
  • Tracker

More Like This

6G R&I

6G to consider societal requirements

Apr 19, 2021

Sustainability

IoT technology will save more than eight times the energy it consumes by 2030: Report

Apr 19, 2021

AI, Analytics & Automation

IBM to Acquire myInvenio to help Organizations Use AI-powered Automation to Better Streamline Business Processes

Apr 18, 2021

5G

China Mobile Hebei and Huawei deploy 5G indoor gigabit networks

Apr 16, 2021

Digital Platforms & Services

Nokia’s Nuage Networks to power China Mobile Cloud’s massive public cloud expansion

Apr 15, 2021

This content extract was originally sourced from an external website (Genband Media Center) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

DSP Leaders World Forum 2021 Delegate Report

0:50

DSP Leaders Open Telco Summit

23:25

Extra Shot: Next Steps for DSPs

11:17

How cloud dynamics are reshaping the telecoms sector

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Summits
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
info@telecomtv.com
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices