TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Leaders
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Tracker

TelecomTV TRACKER

Sourced by TelecomTV's TRACKER platform
from Ericsson

Tracker

MBNL extends managed services deal with Ericsson

Via Ericsson

Dec 5, 2017

Dec 5, 2017 08:00 (GMT+0:00)

Ericsson Studio

  • Network-sharing joint venture between Three and EE extends network managed services contract for a further two years from June 2018 to May 2020
  • Ericsson remains responsible for central operations, network performance and optimization, field services and multi-vendor spare parts management
  • MBNL based its decision on positive subscriber feedback about quality of service and network performance

MBNL, the network-sharing joint venture between UK mobile operators Three and EE, has extended its network managed services contract with Ericsson (NASDAQ: ERIC) for a further two years from June 2018 to May 2020.

In addition to helping to consolidate the joint venture’s mobile sites, Ericsson has been MBNL’s managed services provider since 2009. As a result of this latest contract renewal, Ericsson will continue to be responsible for delivery of central operations, network performance and optimization, field services and multi-vendor spare parts management.

MBNL based its decision to extend the contract on network performance as measured against Key Performance Indicators (KPIs) and in the perception of Three and EE subscribers. In the latter case, improvements in Net Promoter Score® (NPS®) – a metric that measures a customer’s willingness to recommend a brand’s product and services to their friends, family and colleagues – were a key factor.

Pat Coxen, Managing Director of MBNL, says:

“We have been working with Ericsson as our managed services partner for many years – in fact, since MBNL was formed. As a result of focus, dedication, hard work and improvements, we have together achieved record-high levels of network performance to satisfy our shareholders. Based on this achievement, we feel it’s the right time to extend our business relationship with Ericsson for two more years.”

Peter Laurin, Head of Business Area Managed Services at Ericsson, says:

“It is rewarding working with a partner like MBNL that shares our commitment to providing measurable improvements to network quality and performance. This approach is something that Three and EE subscribers benefit from on a daily basis. Going forward Ericsson will continue to invest in automation to increase network quality further and shorten lead times, while also implementing analytics to measure and enhance the subscriber experience.”

Ericsson helps to create sustainable differentiation for its managed services customers by evolving from a focus on network-centric operations to user experience-centric operations, using automation and artificial intelligence.

Related Topics
  • Contract Award,
  • Ericsson,
  • Mobile,
  • News,
  • North America,
  • Tracker

More Like This

Digital Platforms & Services

Telenor: The Covid-19 digitalisation wave makes its mark on 2021 tech trends

Jan 22, 2021

Access Evolution

Acting Chairwoman Rosenworcel on designation to lead FCC

Jan 21, 2021

5G

Samsung expands 5G technology leadership with fully virtualized commercial 5G RAN

Jan 21, 2021

Access Evolution

BICS expands NB-IoT connectivity to France to support flourishing IoT market

Jan 21, 2021

Digital Platforms & Services

BBVA streamlines its online advertising campaigns with a new digital marketing tool from Telefónica

Jan 21, 2021

This content extract was originally sourced from an external website (Ericsson) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

1:4:29

Great Telco Debate: Live Debate – Day 2 (On-demand)

1:18:20

Great Telco Debate: Live Debate – Day 3 (On-demand)

43:08

Developing an ecosystem for vRAN

2:23

The TelecomTV Snapshot: The Great Telco Debate 2020 - CSP Highlights

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Leaders
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
[email protected]
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices