TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Directory
  • Smart Studio
  • Surveys
  • Debates
  • Perspectives
  • DSP Leaders World Forum
  • DSP Leaders
  • Great Telco Debate
    • |
    • Follow
    • |
    • Subscribe
  • |
  • More
  • Webcasts
  • Surveys
  • Debates
  • Perspectives
  • Great Telco Debate
  • |
  • Follow TelecomTV
  • |
    • Subscribe
    • |
  • About
  • Privacy
  • Help
  • Contact
  • Follow TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

Tracker

TelecomTV TRACKER

Sourced by TelecomTV's TRACKER platform
from Ofcom

Tracker

Latest telecoms and pay-TV complaints revealed

Via Ofcom

Sep 27, 2017

27 September 2017


Ofcom has set out the volume of recent consumer complaints it has received against major providers of telecoms and pay-TV services.

The latest report covers the three-month period from April to June 2017 (Q2), and includes complaints made about providers of landline telephone, home broadband, pay-monthly mobile and pay-TV services.

Total complaints for each of the four services decreased during the first half of 2017. BT Mobile’s pay-monthly service is included for the first time in Ofcom’s report, having achieved sufficient market share.

Together with Ofcom’s ‘Comparing Service Quality’ report, published earlier this year, today’s complaints data aims to give people who are looking for a new provider useful information for comparing companies' performance.

The reports also offer an incentive to providers to improve customer service standards and address recurring problems.

Jane Rumble, Ofcom’s Director of Consumer Policy, said: “Complaints about telecoms and pay-TV may be falling this year, but some providers are falling a long way short on customer service.”

“There can be no room for complacency. We expect providers, particularly those who have been consistently under-performing, to make service quality and complaints handling their number one priority.”

Landline telephone complaints per 100,000 customers

Home broadband complaints per 100,000 customers

Pay-monthly mobile complaints per 100,000 customers

Pay-TV complaints per 100,000 customers

Relative scale of average complaints per 100,000 customers, by sector (quarterly)

Related Topics
  • Access Evolution,
  • Announcement,
  • Broadband,
  • Europe,
  • Media & Entertainment,
  • Mobile,
  • News,
  • Ofcom,
  • Tracker

More Like This

Access Evolution

Interxion: A Digital Realty Company collaborates with PCCW Global to deliver submarine cable gateway to Europe

Jan 15, 2021

Access Evolution

How AI and connectivity could unlock a new drone age for industry

Jan 15, 2021

Security

Versa Networks records strongest year ever of rapidly growing SASE and secure SD-WAN sales

Jan 14, 2021

Access Evolution

CityFibre invests over £60m in Sunderland’s Full Fibre future

Jan 14, 2021

5G

EE named UK's No. 1 network for gaming as 5G is switched on in 13 new UK towns

Jan 14, 2021

This content extract was originally sourced from an external website (Ofcom) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

1:4:29

Great Telco Debate: Live Debate – Day 2 (On-demand)

1:18:20

Great Telco Debate: Live Debate – Day 3 (On-demand)

43:08

Developing an ecosystem for vRAN

1:5:11

Great Telco Debate: Live Debate – Day 1 (On-demand)

  • TelecomTV
  • Decisive Media

TelecomTV is produced by the team at Decisive Media

Menu
  • News
  • Videos
  • Channels
  • Directory
  • Smart Studio
 
  • Surveys
  • Debates
  • Perspectives
  • Events
  • About Us
Our Brands
  • TelecomTV Tracker
  • TelecomTV Perspectives
  • DSP Leaders
  • DSP Leaders World Forum
  • The Great Telco Debate
Get In Touch
[email protected]
+44 (0) 207 448 1070

Request a Media Pack

Follow
  • © Decisive Media Limited 2021. All rights reserved. All brands and products are the trademarks of their respective holder(s).
  • Privacy
  • Terms
  • Legal Notices