AT&T Government Solutions to Help FEMA Modernize Communications for its Claims Centers
Via AT&T News Room
Aug 28, 2015
OAKTON, Va Aug. 27, 2015 — AT&T Corp. has been awarded a four-year contract by the U.S. Federal Emergency Management Agency (FEMA) to help it modernize communications in support of improved collection, validation and processing of claims for disaster survivors.
Under terms of the agreement, AT&T* will provide FEMA interactive voice response capabilities and contact center services that scale to accommodate surging traffic volumes during disasters. AT&T teamed with Interactive Intelligence as subcontractor to provide FEMA this highly-secure, state of the art, software-based solution.
FEMA awarded the contract to AT&T under the General Services Administration’s Networx Universal contracting program for telecommunications services.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 20-plus patents and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organizations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors. Interactive has been among Software Magazine's Top 500 Global Software and Services Suppliers for 14 consecutive years, has received Frost & Sullivan's Company of the Year Award for five consecutive years, and is one of Mashable's 2014 Seven Best Tech Companies to Work For. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. ININ-G
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