Can data collection and analytics help telcos deliver the right customer experience?
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Martin Taylor, CTO Metaswitch; Gabriele Di Piazza, VP Solutions, Telco NFV Group, VMware
Are telcos really incented to improve the customer experience? If it's truly a differentiator then they’ll invest, says Martin Taylor. In fact data collection is fundamental and analytics will play a major role in defining and predicting customer behaviour, according to Gabriele Di Piazza.
FILMED AT: The Great Telco Debate, 2016, London
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