Racing Ahead: Tech Mahindra at MWC Barcelona 2024
By TelecomTV Staff
Apr 30, 2024
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1
00:00:28,110 --> 00:00:30,720
- Doing it first, versus doing it right.
2
00:00:30,720 --> 00:00:34,475
The latter might be more
of a competitive advantage
3
00:00:34,475 --> 00:00:35,915
than just getting heads on with it.
4
00:00:35,915 --> 00:00:38,910
So, I think building safety and security
5
00:00:38,910 --> 00:00:41,035
and the guardrails around it
6
00:00:41,035 --> 00:00:42,390
will be probably one key aspect
7
00:00:42,390 --> 00:00:43,770
of competitive advantage.
8
00:00:43,770 --> 00:00:45,605
- Like, you know, one of the
things that we have brought
9
00:00:45,605 --> 00:00:47,910
to life is an ability for GenAI
10
00:00:47,910 --> 00:00:49,920
to take the data in the operations
11
00:00:49,920 --> 00:00:50,940
and turn that into a,
12
00:00:50,940 --> 00:00:53,345
what we call the ticket
resolution advisor so
13
00:00:53,345 --> 00:00:55,515
that when the ticket are
getting formed, people
14
00:00:55,515 --> 00:00:58,440
with GenAI capability
can start asking questions.
15
00:00:58,440 --> 00:01:00,660
The incident managers can ask the question
16
00:01:00,660 --> 00:01:02,190
through GenAI in terms of
17
00:01:02,190 --> 00:01:03,300
what likely is happening in the
18
00:01:03,300 --> 00:01:04,590
network and what should I do.
19
00:01:04,590 --> 00:01:06,120
- We as Tech M really bring a lot
20
00:01:06,120 --> 00:01:08,070
of value in third party integrations.
21
00:01:08,070 --> 00:01:10,115
To adapt to being built for a customized,
22
00:01:10,115 --> 00:01:11,490
let's say third party, Juniper,
23
00:01:11,490 --> 00:01:13,920
Huawei, Ciena, and Cisco as well.
24
00:01:13,920 --> 00:01:17,460
So customers see Tech M as
an agnostic SI, which works
25
00:01:17,460 --> 00:01:20,220
with different OEMs like
Cisco as well as a partner,
26
00:01:20,220 --> 00:01:21,870
and brings a complete integrated
27
00:01:21,870 --> 00:01:23,520
solution stack for that.
28
00:01:23,520 --> 00:01:25,080
- Whether it is customer experience
29
00:01:25,080 --> 00:01:27,210
or networks or engineering.
30
00:01:27,210 --> 00:01:29,868
- We have brought all the practices
31
00:01:29,868 --> 00:01:31,380
on AI together in one
32
00:01:31,380 --> 00:01:32,970
single integrated team.
33
00:01:32,970 --> 00:01:34,561
- Moving towards softwarization,
34
00:01:34,561 --> 00:01:36,186
virtualization, open interface.
35
00:01:36,186 --> 00:01:37,740
You need to make these networks more
36
00:01:37,740 --> 00:01:40,440
and more secure, having
additional security from the
37
00:01:40,440 --> 00:01:42,440
IT world and telco world together.
00:00:28,110 --> 00:00:30,720
- Doing it first, versus doing it right.
2
00:00:30,720 --> 00:00:34,475
The latter might be more
of a competitive advantage
3
00:00:34,475 --> 00:00:35,915
than just getting heads on with it.
4
00:00:35,915 --> 00:00:38,910
So, I think building safety and security
5
00:00:38,910 --> 00:00:41,035
and the guardrails around it
6
00:00:41,035 --> 00:00:42,390
will be probably one key aspect
7
00:00:42,390 --> 00:00:43,770
of competitive advantage.
8
00:00:43,770 --> 00:00:45,605
- Like, you know, one of the
things that we have brought
9
00:00:45,605 --> 00:00:47,910
to life is an ability for GenAI
10
00:00:47,910 --> 00:00:49,920
to take the data in the operations
11
00:00:49,920 --> 00:00:50,940
and turn that into a,
12
00:00:50,940 --> 00:00:53,345
what we call the ticket
resolution advisor so
13
00:00:53,345 --> 00:00:55,515
that when the ticket are
getting formed, people
14
00:00:55,515 --> 00:00:58,440
with GenAI capability
can start asking questions.
15
00:00:58,440 --> 00:01:00,660
The incident managers can ask the question
16
00:01:00,660 --> 00:01:02,190
through GenAI in terms of
17
00:01:02,190 --> 00:01:03,300
what likely is happening in the
18
00:01:03,300 --> 00:01:04,590
network and what should I do.
19
00:01:04,590 --> 00:01:06,120
- We as Tech M really bring a lot
20
00:01:06,120 --> 00:01:08,070
of value in third party integrations.
21
00:01:08,070 --> 00:01:10,115
To adapt to being built for a customized,
22
00:01:10,115 --> 00:01:11,490
let's say third party, Juniper,
23
00:01:11,490 --> 00:01:13,920
Huawei, Ciena, and Cisco as well.
24
00:01:13,920 --> 00:01:17,460
So customers see Tech M as
an agnostic SI, which works
25
00:01:17,460 --> 00:01:20,220
with different OEMs like
Cisco as well as a partner,
26
00:01:20,220 --> 00:01:21,870
and brings a complete integrated
27
00:01:21,870 --> 00:01:23,520
solution stack for that.
28
00:01:23,520 --> 00:01:25,080
- Whether it is customer experience
29
00:01:25,080 --> 00:01:27,210
or networks or engineering.
30
00:01:27,210 --> 00:01:29,868
- We have brought all the practices
31
00:01:29,868 --> 00:01:31,380
on AI together in one
32
00:01:31,380 --> 00:01:32,970
single integrated team.
33
00:01:32,970 --> 00:01:34,561
- Moving towards softwarization,
34
00:01:34,561 --> 00:01:36,186
virtualization, open interface.
35
00:01:36,186 --> 00:01:37,740
You need to make these networks more
36
00:01:37,740 --> 00:01:40,440
and more secure, having
additional security from the
37
00:01:40,440 --> 00:01:42,440
IT world and telco world together.
Please note that video transcripts are provided for reference only – content may vary from the published video or contain inaccuracies.
Highlights from MWC 2024
From partnering with third-party integrations to comprehensive AI expertise, Tech Mahindra has demonstrated its commitment to being a trusted, agnostic systems integrator. By placing safety and security at the heart of its operational practices, it can provide a long-term competitive advantage to its telco partners, from enhanced customer experience to network engineering excellence.
Recorded February 2024
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