African communication service provider MTN is strengthening its Business Support Systems (BSS) ties with Ericsson through the digitalization of its product catalog management and order management processes.
A multi-year agreement will see the deployment of Ericsson Catalog Manager and Ericsson Order Care solutions.
Nikos Angelopoulos, MTN Group Executive, Information Technology, says: “Ericsson's BSS solutions have played an important role in enabling our customers to enjoy our new services more quickly and efficiently. This partnership will safeguard our capability to continue enhancing the customer experience and service demands on our journey towards realizing our digital telco ambition.”
Fadi Pharaon, President of Ericsson Middle East & Africa, says: “The ever-increasing diversity of the applications, services and bundles consumers wish to use on their devices, requires ever more flexible real-time charging, simplification of offers and automation. BSS modernization empowers MTN to monetize assets while meeting customer demands with new offers, strengthen competitiveness, enable flexibility to meet market demands, outpace competition with faster time to market for new offers, reduce costs through streamlined operations and TCO-efficient solutions.”
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