• IBM Cloud Pak for Watson AIOps will be adopted to help Telcom Egypt maintain control & governance over their IT operations
• Telecom Egypt plans to leverage IBM Robotic Process Automation (RPA) to reduce their reporting time

CAIRO, Egypt – Telecom Egypt (TE), a leading network operator in Egypt announced that they are working with IBM (NYSE: IBM) to adopt intelligent automation technologies to implement an umbrella solution for all its operations support systems (OSS) on mobile, fixed, and core networks.

TE will adopt IBM Cloud Pak for Watson AIOps deployed on RedHat OpenShift and implement IBM Robotic Process Automation (RPA) solutions. The solution will be designed to offer TE a holistic view of their entire IT environment, and to help them innovate quickly, reduce operational cost, minimise the time required to troubleshoot and resolve network related incidents.

To help reduce operational and reporting time, IBM RPA, part of IBM Cloud Pak for Business Automation, will enable TE's engineers and IT operators to track the network's operating capacity and service quality across Egypt. Manually, this process required sending power signals across central offices and cabins to identify the weak points and areas, which could require at least 18 hours of compiling and revising data.

Adel Hamed, Managing Director and CEO of Telecom Egypt, said: "We are always keen on investing in developing and modernising our networks to ensure that our customers receive the best communication and information technology services. We are happy to work with IBM as our technology partner to improve our networks' operational efficiency, leverage automation capabilities and reduce the time required to monitor and repair incidents, thus improving the quality of services provided to our customers."

Marwa Abbas, General Manager at IBM Egypt said: "The telecommunications industry is witnessing major transformation, and they are relying on new intelligent automation and cloud solutions to help enable accurate, fast and flexible business operations, as well as improved services to end customers. We are happy to extend our work with TE by providing our automation solutions, which will help TE to efficiently manage their networks and drive further digital advancement."

IBM's intelligent automation software will provide TE with visibility into performance data and dependencies across their environments. The new solution will allow TE to identify, analyse, address and resolve complex IT issues in dynamic and complex environments.