Fault Management Platform turns 'Cloud-Ready' and uses Artificial Intelligence to reduce costs for operators

Altice Labs announces latest release of its Fault Management platform, Alarm Manager , which is part of NOSSIS^® product family certified by TM Forum. Alarm Manager provides centralized real-time monitoring of events on multi-vendor, multi-technology, and multi-domain networks, being ready for 'Cloud-Based' networks (NFV/SDN).

As a convergent solution for all networks, enables operators to have an integrated view of the network and impacted services, as well as valuable and actionable insights, which will help them to gain operational efficiency , support strategic business decisions , and improve the quality of service .

Alarm Manager performs the ingestion of heterogeneous events supporting a very broad set of protocols and data sources. Real-time events generate excessive amount of information which requires enormous effort to identify the faults while deflecting the focus. As a state-of-the-art solution, Alarm Manager provides a powerful and intelligent engine for event correlation , which gives the operator the ability to effectively identify the root cause , guaranteeing the Network Operations Center (NOC) / Service Operations Center (SOC) quick access to relevant alarms , and also enabling the implementation of automatic and autonomous measures to resolve failures before they affect customer service, increasing the quality of experience perceived by their customers.

Business Benefits

Some of the main business benefits generated for Service Providers are:

• Real-time monitoring and problem detection for different technologies and provider sources;
• Root cause analysis, feeding the NOC / SOC with the alarms that effectively require action;
• Service Impact analysis, allowing to prioritize resolutions;
• Increased service availability with improved customer satisfaction;
• Ability to predict problems before they occur, using artificial intelligence techniques, avoiding impact on services;
• Processes automation empowering network autonomy.
• Gain in efficiency and operational savings, reducing OPEX;

Market Differentiators

Alarm Manager adheres to the most modern paradigms, either a technological one, such as virtualization with a Cloud Native Architecture, or a commercial one, being also available in a “ SaaS” model .

With a convergent approach for real-time monitoring of Telco and IT network and services, Alarm Manager has a great flexibility in adapting to the network once it is highly configurable and scalable , thus enabling a smooth but fast implementation, allowing the operator to scale as it grows.

In order to promote operator autonomy and agility, Alarm Manager can be extended with web-based Toolkits allowing to add new data sources and correlation rules .

The solution also provides integration mechanisms with other OSSs, such as Trouble Ticketing and Inventory systems, using industry standards and Open APIs.

In addition to the traditional interaction mechanisms such as browser, mail, and SMS, the platform offers Chat-BOTs integrated with collaboration tools (such as WhatsApp^® ) making the information available to everyone, anytime, and wherever you wish.

Conclusion

Alarm Manager is already consolidated in several operators around the world, providing a positive impact on operations due to the great efficiency it promotes, reducing costs, and contributing to increase the availability of the network and services, thus contributing to customer satisfaction.