O2 lifts the limit on voice calls so pay monthly consumers can stay connected

March 30, 2020: Mobile networks continue to provide important connectivity in uncertain times, and a quick call to check in can make all the difference.

Backing the government’s cross industry support of mobile customers, O2 confirms it is looking at a range of ways to support those using its network.

And along with support for vulnerable customers, O2 is lifting the cap on voice minutes to provide unlimited domestic calls for all pay monthly customers on consumer contracts.

Being introduced from the end of next week, the unlimited voice minutes relate to domestic calls only, and applies only to pay monthly consumer customers – excludes enterprise, SMB. O2 will continue to review this policy and alert customers before making any further changes.

Mark Evans CEO Telefonica UK (O2) said: “I’m delighted to see the industry and government working together to help the UK at this critical time. At O2 we have long-established policies in place to support our customers, and right now, digital connectivity is more important than ever as we connect our customers to vital services and their loved ones.”

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