Ericsson demo: AI-powered 5G customer assurance
By James Pearce
Nov 9, 2026
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James Pearce, TelecomTV (00:05):
Hello and welcome to TelecomTV. I'm James Pearce, and I'm delighted to be joined today by Patrick Allot from Ericsson. Thank you so much for joining us today. As 5G Standalone makes more differentiated connectivity services available, how can CSPs ensure that the customer experience is optimal across increasingly more complex services?
Patrick Allot, Ericsson (00:26):
Thanks for the question. So most of the CSPs are willing, you know, to promote or to sell differentiated connectivity services, so premium services with a binding SLA. And the binding SLA needs to be mapped into service-level KPIs. When you do that, you can monitor the service-level KPIs, and the demonstration showcases how a set of agentic AI can, you know, monitor the service-level KPI. And when there is a degradation, enforce the SLA in a closed loop.
James Pearce, TelecomTV (00:57):
Sounds exciting. Thank you.
Patrick Allot, Ericsson (00:59):
Thanks.
Hello and welcome to TelecomTV. I'm James Pearce, and I'm delighted to be joined today by Patrick Allot from Ericsson. Thank you so much for joining us today. As 5G Standalone makes more differentiated connectivity services available, how can CSPs ensure that the customer experience is optimal across increasingly more complex services?
Patrick Allot, Ericsson (00:26):
Thanks for the question. So most of the CSPs are willing, you know, to promote or to sell differentiated connectivity services, so premium services with a binding SLA. And the binding SLA needs to be mapped into service-level KPIs. When you do that, you can monitor the service-level KPIs, and the demonstration showcases how a set of agentic AI can, you know, monitor the service-level KPI. And when there is a degradation, enforce the SLA in a closed loop.
James Pearce, TelecomTV (00:57):
Sounds exciting. Thank you.
Patrick Allot, Ericsson (00:59):
Thanks.
Please note that video transcripts are provided for reference only – content may vary from the published video or contain inaccuracies.
Patrick Allot, Orchestration Sales Director, Ericsson
Patrick Allot, orchestration sales director at Ericsson, explains how agentic large language model (LLM)-based, closed-loop automation can implement dynamic, differentiated, quality of service management for RAN network slices.
Recorded October 2026
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