Moving beyond AI pilots to business transformation

In this episode of the Extra Shot, industry experts examine the challenges face by telecom operators when scaling AI deployments. The discussion reveals concerns about the industry’s technology-focused approach, with speakers advocating for cultural change and business-led frameworks. Key themes include moving beyond proof-of-concept pilots, improving data sharing between IT and infrastructure teams, and developing flexible, partnership-based infrastructure strategies. The panel emphasises that AI should be viewed as a tool for better decision-making rather than an end goal, and that operators should focus on business processes and customer outcomes.

Broadcast live 19 May 2026

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