In this episode of the Extra Shot, industry experts examine the challenges face by telecom operators when scaling AI deployments. The discussion reveals concerns about the industry’s technology-focused approach, with speakers advocating for cultural change and business-led frameworks. Key themes include moving beyond proof-of-concept pilots, improving data sharing between IT and infrastructure teams, and developing flexible, partnership-based infrastructure strategies. The panel emphasises that AI should be viewed as a tool for better decision-making rather than an end goal, and that operators should focus on business processes and customer outcomes.

Broadcast live 19 May 2026

Featuring:

Anna Lester

Account Executive, Dell Technologies

Prashant Agarwal

Head of Business Development, Telco EMEA, Intel Corporation

Chris Lewis

Managing Director, Lewis Insights