Orange and BNP Paribas conclude their exclusive negotiations

  • In June 2023, Orange and BNP Paribas entered into exclusive negotiations to define a referral partnership for Orange Bank’s customer portfolio in France, to develop financing solutions for mobile devices and to discuss the terms of a takeover of Orange Bank’s business in Spain.
  • At the end of these negotiations, Orange selected BNP Paribas to offer a banking continuity solution for its customers  in France and Spain.


Orange and BNP Paribas, which entered into exclusive negotiations in June 2023, today announce the signing of several agreements to define the terms of the collaboration between the two groups.

Orange and BNP Paribas have concluded a referral agreement in France. Hello bank!, BNP Paribas’ digital bank, offers Orange Bank’s customers in France an exclusive, simplified account-creation mechanism, coupled with dedicated support, allowing them to access its daily banking services and its complete range of solutions (savings, loans, insurance, trading, cashback). 

Orange Bank and BNP Paribas Personal Finance, through its Cetelem brand, have reached a commercial agreement to provide a continuity solution to Orange Bank’s customers in Spain. The two entities will work together to support customers throughout their transition during 2024 to Cetelem digital banking solutions.

Customers in both France and Spain can continue to use their accounts and Orange Bank services until they receive personalized notification from Orange Bank indicating the next steps. 

Orange and BNP Paribas Personal Finance are working together on a new credit solution for the financing of mobile devices.

Orange expresses its gratitude towards the employees of Orange Bank for their unwavering commitment and the quality of dialogue over the past few months.

This project contributes to the successful execution of our Lead the Future strategic plan to consolidate our leadership in our core business,” explains Christel Heydemann, CEO of Orange. “Thank you to everyone who contributed to the development of the bank, both within Orange Bank and in the distribution networks in France and Spain. We are delighted to work with BNP Paribas, the leading bank in the European Union, to secure a clear way forward for our customers with a dedicated offer, supported by two trusted groups.

We are delighted to have concluded these agreements with Orange Group, a long-standing partner, and one with whom we share a common commitment to customer service. Our teams are already mobilized to provide a simple and fluid transition for Orange Bank customers in France and Spain, who going forward, will benefit from all BNP Paribas Group services. This enhanced cooperation with Orange marks a further milestone which we are happy to reach alongside them," says Thierry Laborde, Chief Operating Officer of BNP Paribas.

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