Comarch Communications Delivers Unified Fault Management for VodafoneZiggo

Comarch Communications has completed a strategic ecosystem modernization for VodafoneZiggo, one of the leading telecommunications providers in the Netherlands. The implementation of Fault Management and Integration Platform now supports and enhances operations across both fixed and mobile networks nationwide.

As part of its ongoing innovation and growth strategy, VodafoneZiggo sought to optimize and harmonize its entire IT stack by consolidating previously separate systems used for mobile and fixed network operations with a unified, end-to-end solution.

During a rigorous, competitive selection process, VodafoneZiggo evaluated top-tier solutions and ultimately chose Comarch Communications to conduct this initiative based on its proven capabilities and prior successful deployments, including Fault Management used within Vodafone Germany’s mobile operations.

A Unified Platform for Consistent Network Management

Comarch Communications implemented Fault Management and Integration Platform, a combination of comprehensive products that concurrently manage both network domains and automate most daily operations. Thanks to this solution, VodafoneZiggo achieved greater operational consistency and complete operational independence, while reducing process complexity and unlocking measurable cost and resource efficiencies.

The unified environment also enhances visibility and control, enabling faster issue resolution and improved service quality for customers. At the same time, the advanced automation capabilities of deployed products open the path to level 3 and 4 network autonomy, thanks to self-healing, allowing for easy expansion of Vodafone’s systems in the future.

“The successful unification of our fault management systems is a strategic milestone that meaningfully simplifies our operations and grants us full operational independence. With Comarch Communications’ solution, we now benefit from a consolidated view across our network domains, allowing us to respond faster and operate more efficiently,” said Tom Souren, Tech Lead Monitoring & Tooling at VodafoneZiggo.

“We are proud to partner with VodafoneZiggo in achieving a fully unified and optimized network operations environment. Providing a consolidated Fault Management platform across both fixed and mobile domains reduces management complexity and ensures the reliability required to deliver high-quality, scalable, competitive telecom services. At the same time, it is an important step towards autonomous networks, enabling increased automation, faster decision-making, and a more proactive approach to network operations,” said Paweł Workiewicz, Chief Commercial Officer at Comarch Communications.

About VodafoneZiggo

VodafoneZiggo is a major Dutch telecommunications company formed in 2017 as a joint venture between Vodafone Group and Liberty Global. By effectively combining Vodafone’s robust mobile network with Ziggo’s powerful cable infrastructure, the company delivers comprehensive mobile, internet, TV, and fixed-line services. Operating primarily within the Netherlands, VodafoneZiggo proudly serves both private customers and businesses.