KPN accelerates strategy to deliver organic sustainable growth


Nov 28, 2018

Today, KPN's Board of Management will host a Capital Markets Day for investors and analysts. KPN will present its strategy for the 2019 - 2021 period, which will deliver its medium-term ambitions. KPN’s strategic priorities are focused on driving organic sustainable growth:

1. Building the best converged smart infrastructure;
2. Focusing on profitable growth segments; and
3. Accelerating simplification and digitalization.

This strategy aims to deliver the Company’s medium-term ambitions, which are:

  • Growing Adjusted EBITDA organically: driven by a new multi-year sustainable net opex reduction program of around EUR 350m and supported by growth in profitable segments and revenue stabilization;
  • Setting annual Capex at EUR 1.1bn: a substantial shift in the mix enabling higher access investments; and
  • Sustainable Free Cash Flow growth driven by EBITDA: contributing to a progressive regular dividend per share and deleveraging.

Maximo Ibarra, CEO of KPN: “In recent years KPN has made good progress driving improved service quality, better customer satisfaction and material structural spend savings, building a stronger company. Yet our evolving landscape requires us to become more flexible, improve our time to market and bring innovation to our customers faster than ever. We are therefore accelerating the execution of our strategy, positioning KPN as a future-proof and lean telco with premium Consumer and Business customer relations. We are at the very heart of our customers’ connected life and we want to be their trusted companion offering best-in-class quality in terms of access, service and customer experience.

We are determined to deliver organic sustainable growth in Adjusted EBITDA and Free Cash Flow, contributing to a progressive dividend per share and deleveraging, while continuing to invest in our infrastructure to become the undisputed quality leader in The Netherlands. I am confident that our strategy will maximize value for all our stakeholders, while maintaining a solid financial profile.”

KPN’s Strategic Priorities 2019 - 2021

KPN’s three strategic priorities will enable the Company to deliver organic sustainable growth:

1. Building the best converged smart infrastructure
KPN will continue building and investing in future-proof infrastructure, offering high-quality products and services with a best-in-class customer experience. Specifically, in the coming years KPN will selectively expand its FttH footprint by 1 million new households by the end of 2021, and will modernize its mobile network through a 5G-ready equipment upgrade.

2. Focusing on profitable growth segments
On the commercial side, KPN will leverage its strong market positions to further drive its convergence strategy with a clear focus on value over volume. KPN continues to focus on securing and growing profitable service revenues.

In Consumer, broadband households and the ‘value per converged household’ are expected to grow driven by investments in access delivering best-in-class digital customer experience. KPN aims to grow converged households by 300k and the converged postpaid base to 70% by the end of 2021.

In Business, KPN will focus on further digitalization of its operating model while executing on profitability and value. KPN aims to offer a simplified and standardized product portfolio, grow in converged connectivity services and selectively grow in IT. This will drive stabilization of end-to-end Adjusted EBITDA [1] by mid 2020.

3. Accelerating simplification and digitalization
The competitive market dynamics require a flexible organization capable of bringing innovative products and services to the market quickly. As a result, KPN will accelerate simplification and the transformation to a digital operating model, making the company lean, faster, and more agile.

Since the start of KPN’s Simplification program in 2014, approximately EUR 650m run-rate savings have been realized as at the end of Q3 2018. The final year of the second wave Simplification program will roll-over into a new multi-year sustainable opex reduction program starting in 2019.

Today, KPN announces further strategic actions that will result in a state-of-the-art lean operating model, which will deliver sustainable improvements in KPN’s indirect opex base. These savings will primarily be realized through further simplification, automation and end-to-end digitalization of IT platforms and systems. This will result in around EUR 350m net indirect opex savings over the period 2019 - 2021 [2]. The accelerated digitalization and automation, which are inherent in the telecom industry, will also lead to organizational simplification. This is expected to result in an accelerated reduction in the total labor-related spend of KPN.

Together, these trends will result in sustainable Free Cash Flow (excl. TEFD dividend) growth, driving a progressive regular dividend per share and deleveraging. KPN remains committed to a solid investment grade credit profile and aims for a net debt to EBITDA ratio of < 2.5x in the medium term.

With respect to 2018, KPN reiterates the FY 2018 outlook presented at its Q3 2018 results.

The presentations start at 13:00 CET and will be webcast live. A link to the webcast and all relevant information will be published on KPN’s website:

[1] End-to-end Adjusted EBITDA refers to the new segment reporting after the change in the organizational structure per 1 January 2019
[2] Indirect opex adjusted for the impact of restructuring costs and incidentals

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