Netcracker on why AI is a business process, not an IT project
By Tony Poulos
Oct 2, 2026
Ari Banerjee, Chief Strategy Officer, Netcracker Technology
Ari Banerjee, chief strategy officer at Netcracker Technology, discusses the value proposition of the combined Netcracker and CSG business, and why treating AI as an IT project rather than a business process is operators’ biggest mistake. He also explores how to scale AI from disconnected pilots to end-to-end business outcomes, where agentic AI must go beyond chatbots and copilots, the importance of human-in-the-loop, governance and data security, and much more.
Recorded September 2026