TelecomTV TelecomTV
  • News
  • Videos
  • Channels
  • Events
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research and Innovation
  • Security
  • More Topics
  • Network Partners
  • Industry Insights
  • Directory
  • Newsletters
  • |
  • About
  • Contact
  • |
  • Connect with us
  • Digital Platforms and Services
  • Open RAN
  • Cloud Native Telco
  • Telcos and Public Cloud
  • The Green Network
  • Private Networks
  • Open Telco Infra
  • 5G Evolution
  • Access Evolution
  • Edgenomics
  • Network Automation
  • 6G Research & Innovation
  • Security
  • Connect with TelecomTV
  • About
  • Privacy
  • Help
  • Contact
  • Sign In Register Subscribe
    • Subscribe
    • Sign In
    • Register
  • Search

AI & ML

AI & ML

Narrow AI heals telco pains for now but a widespread harmonized approach needed soon

Via ABI Research Media Releases

Oct 23, 2018

London, United Kingdom - 23 Oct 2018

Artificial Intelligence (AI) for intelligent user interfaces, sales and marketing remains the highest priority among mobile service providers, found ABI Research , a market-foresight firm providing strategic guidance on the most compelling transformative technologies. AI is being positioned as a key pillar in telco digitization, in parallel with customer-centric network modernization projects, virtualization, and cloud-native infrastructure.

ABI Research’s recent study of how AI is being implemented in the telecoms industry has concluded that the ownership and technology architecture of AI solutions is largely fragmented between different service provider departments. Customer services, network management, service assurance, and cybersecurity are popular areas for AI in telecoms, but most of these come with their own solutions partner, framework, and roadmaps. “At present, AI in telecoms has a narrow application in numerous use cases, particularly customer management and network acceleration. A holistic and general-purpose approach to AI may be required to enable Mobile Service Providers (MSPs) to become AI influencers rather than followers. This is fundamentally different from the siloed AI operations that predominate today,” said Don Alusha, Senior Analyst at ABI Research.

Several MSPs are aggressively adopting AI in many business areas. For example, AT&T and Telefónica are taking an all-encompassing approach to developing AI across many platforms, with the Acumos and LUCA projects, respectively. To become a powerhouse in AI, these two operators notwithstanding, telcos will have to overcome their divisions, start to digitalize their specialized and hardwired assets, and become strategic with new ethical frameworks and top-down global governance systems and strategies. This transition needs to start from the very top of the MSP organization for board or executive management buy-in.

The industry must coalesce around a unified vision for an AI ecosystem with clear commercial relationships and developer frameworks that span cloud (public or private) providers, vendors’ own hosting environments, and telco data centers and platforms. Specifically, numerous open source AI frameworks and platforms are already being used by telcos such as NTT DOCOMO and others, to build up their AI expertise internally. Open source AI frameworks and generic platforms may well become the norm in service providers’ operations, in turn calling for vendors to align their business models to account for this. The sheer multiplicity of open source platforms, however, may impede far-reaching AI standardization if no caution is not exercised.

“Work remains to be done on two fronts: one, standardize the data format to achieve data harmonization; and two, institute AI standards with particular focus in the network domain, where little attention has been paid thus far,” concluded Alusha. “Pushing for an AI global strategy beyond what is currently in place today is likely to have a stronger impact over time, particularly in the context of developing AI platforms with an eye to enabling massive scalability and agility of features.”

These findings are from ABI Research’s Artificial Intelligence and Machine Learning Use Cases in Telecoms report. This report is part of the company’s Telco Digitization research service, which includes research, data, and Executive Foresights .

Related Topics
  • ABI Research,
  • AI & ML,
  • Global,
  • Research and Trials,
  • Telco & CSP,
  • Tracker

More Like This

5G Evolution

What’s up with… Dish and Amazon, Ericsson, Open RAN & 5G in Brazil

May 26, 2023

Network Automation

Towards the AI-native telco

May 26, 2023

Digital Platforms and Services

GenAI fever gives Nvidia a boost

May 25, 2023

Digital Platforms and Services

NVIDIA announces financial results for first-quarter fiscal 2024

May 25, 2023

Digital Platforms and Services

Dell Technologies and NVIDIA introduce Project Helix for secure, on-premise generative AI

May 25, 2023

This content extract was originally sourced from an external website (ABI Research Media Releases) and is the copyright of the external website owner. TelecomTV is not responsible for the content of external websites. Legal Notices

Email Newsletters

Sign up to receive TelecomTV's top news and videos, plus exclusive subscriber-only content direct to your inbox.

Subscribe

Top Picks

Highlights of our content from across TelecomTV today

1:17:33

From telco to techco: The impact of next-gen operations on skills, talent acquisition and retention

1:14:31

Achieving maximum operational efficiency: How service providers can best operate at speed and scale

1:14:20

Why data and APIs are key to implementing the vision of the digital services provider

TelecomTV
Company
  • About Us
  • Media Kit
  • Contact Us
Our Brands
  • DSP Leaders World Forum
  • Great Telco Debate
  • TelecomTV Events
Get In Touch
[email protected]
+44 (0) 207 448 1070
Connect With Us

  • Privacy
  • Cookies
  • Terms of Use
  • Legal Notices
  • Help

TelecomTV is produced by the team at Decisive Media.

© Decisive Media Limited 2023. All rights reserved. All brands and products are the trademarks of their respective holder(s).