Fullscreen User Comments
Share on Twitter Share on Facebook Share on LInkedIn Share on GooglePlus

Loading…

Loading…

Loading…

Loading…

Loading…

Can data collection and analytics help telcos deliver the right customer experience?

<iframe src="https://www.youtube.com/embed/ITne5mV5LOo?modestbranding=1&rel=0" width="970" height="546" frameborder="0" scrolling="auto" allowfullscreen></iframe>

Martin Taylor, CTO Metaswitch; Gabriele Di Piazza, VP Solutions, Telco NFV Group, VMware

Are telcos really incented to improve the customer experience? If it's truly a differentiator then they’ll invest, says Martin Taylor. In fact data collection is fundamental and analytics will play a major role in defining and predicting customer behaviour, according to Gabriele Di Piazza.

FILMED AT: The Great Telco Debate, 2016, London

Join The Discussion

x By using this website you are consenting to the use of cookies. More information is available in our cookie policy. OK