Verizon is using ZTA to improve the customer experience
By Guy Daniels
Apr 26, 2019
To embed our video on your website copy and paste the code below:
<iframe src="https://www.youtube.com/embed/mPC--BPAyog?modestbranding=1&rel=0" width="970" height="546" frameborder="0" scrolling="auto" allowfullscreen></iframe>
Helmut Zürner, Senior Manager, Virtual Network Products Europe, Verizon
Verizon launched its zero touch provisioning capability last year, which is helping its customers to have more control about how they receive services, gaining efficiencies by deciding what is the right time to deploy a service; they no longer have to wait for a Verizon engineer. Whilst one of the strongest drivers for CSPs to adopt zero touch is to optimise their internal processes in order to launch new services faster, the other major factor is to provide a unique customer experience by helping them to optimise their own business processes. The definition of zero touch is expanding to now include operational aspects across a full end-to-end service chain.
Filmed at Zero Touch Automation Congress 2019, Madrid, Spain
Email Newsletters
Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.
