Turbocharging 5G innovation with Telecom SaaS (On Demand)

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Live Panel Discussion On Demand

Communications services and technology play critical roles in our personal and working lives. This is driving unprecedented demand for reliable, secure connectivity that can support a wide range of consumer and enterprise applications.

The combination of 5G connectivity and cloud-based services empowers communication service providers to unlock new monetisation opportunities, automation and agility by driving new digital experiences for customers.

In this programme, we discuss how becoming more customer-centric - and redefining business models to drive top-line growth - will help CSPs fight back and optimise growth. Among the questions raised by our audience were:

  • Can SaaS help 5G ultimately evolve into 6G?
  • What challenges will CSPs face as they start this SaaS journey?
  • How important is it to build far-edge sites and what is your time estimate for such deployments?
  • Is there any distinction in service between telecom SaaS for 5G SA and telecom SaaS for 5G NSA?
  • How can telecoms operators monetize 5G on a SaaS model?
  • Why do you think SaaS provides better TCO for longer-term projects?

First Broadcast Live: 18th October 2022


Raghav Sahgal

President of Cloud and Network Services, Nokia


Raghav is a global leader and entrepreneur in the cloud, software and communications space, paving the path to a secure and digital future.

In his current role as President of the Cloud and Network Services business at Nokia, Raghav leads the transition for communication service providers (CSPs) and enterprises across the world to cloud-native software and as-a-service businesses.

As former President of Nokia Enterprise, Raghav positioned the business group as one of the market leaders in private wireless networks and achieved significant growth, delivering mission-critical networks and digital automation solutions to enterprises, including webscales and industrial businesses, as well as government entities.

Raghav also served as Senior Vice President of Global Sales and Market Services for Nokia Software, where he built the Global Business Center for the Nokia Software business group from the ground up, helping CSPs and enterprises embark on their digital transformation journeys.

Prior to Nokia, Raghav served as President of the Asia Pacific & Middle East region at NICE Ltd., a worldwide, leading provider of cloud and on-premises software solutions, including advanced data analytics. He also held several global executive positions at Oracle, Comverse, CSG and Lucent Technologies, driving top-line growth.

Raghav holds a master’s degree in computer systems management from the University of Maryland in the US, and a bachelor’s degree in computer engineering from Tulane University in the US. He also received an Executive Business Certificate in General Management from Harvard University in the US.

Raghav resides in Singapore with his family and will relocate to the US. He enjoys golf, running and globe-trotting, having lived all over the world including his native India, Singapore, the US and the UK.

Career history:

President, Nokia Enterprise, 2020

Senior Vice President, Nokia Software, 2017–2020

President, Asia Pacific & Middle East, NICE Ltd., 2010–2017

Advisory Board Member, Orga Systems, 2010–2014

Vice President, Communications Business Unit, Asia Pacific & Japan, Oracle, 2008–2010

Chief Business Officer, Comverse, 2005–2006

Executive Vice President, Asia Pacific, CSG, 2002–2005

Vice President, Software Products Group Asia Pacific, Lucent Technologies, 2000–2002

Dan Bieler, Principal Analyst, Forrester

Principal Analyst, Forrester


Dan serves CIOs and strategy leaders by guiding them through the challenges of business transformation. Dan helps define strategies that deliver business benefits from new digital business models and drive sustainable innovation. Dan's particular focus is on the employee experience, the future of work, innovation, cultural transformation, and the subscription business model. Dan is also an expert in the key technologies underpinning digital platforms, such as the internet of things (IoT), mobile technologies, and social collaboration technologies. Dan guides CIOs and their teams to unlock the opportunities of emerging technologies.

Previous Work Experience

Dan has been in the ICT sector for over two decades. During this period, he held positions in investment banking, industry research, and vendor strategy and operations. Prior to joining Forrester, Dan worked at Deutsche Telekom's enterprise division as a strategic marketing consultant. The role involved strategy planning and communication initiatives. Before Deutsche Telekom, Dan worked as an EMEA consulting director for telecommunications and networking at the research firm IDC and as a research director at Ovum. Dan also worked for more than half a decade in the investment banking industry as an equity analyst for Nomura International in London and for Credit Lyonnais Securities in Paris. His focus was on Pan-European telecoms. During that period, Dan participated in several equity capital markets and private equity deals.


Dan holds an MSc in economics and a BSc in economics from the London School of Economics and the School of Oriental and African Studies (SOAS), both of which are part of the University of London.