Sunrise selects Amdocs to further digitalize call center operations, improving customer service
Dec 14, 2016
Sunrise will be able to maintain and enhance its number one market position in customer satisfaction, while reducing operational costs
ST. LOUIS - Dec. 14, 2016 - Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected to enhance its existing Amdocs customer management solution to further digitalize its call center operations. Following rollout, Sunrise will be able to equip its call-center agent screens with a single, intuitive and process-driven interface, unified across lines of business, with easy-to-use widgets. As a result, Sunrise will be able to simplify call center workflows, shorten call resolution time and offer customers a consistent experience, no matter what they are calling about.
"We’ve been relying on Amdocs’ customer management systems to deliver great customer service since 2002. Amdocs has been a valuable partner and we are confident that with this next phase in our partnership we will manage all the upcoming challenges for digitalization. With Amdocs as a strategic partner, we believe that the customer-centric design will give us the ability to provide the best in class service to our customers," said Françoise Clemes, Chief Service Officer at Sunrise.
"By digitalizing its call center operations and unifying the agent interface across lines-of-business, Sunrise will be providing its agents with the digital tools, and its customers - with the omni-channel experience, expected in the digital era,” said Anthony Goonetilleke, president of the Amdocs Product Business Group. “Sunrise will also be able to support its strong growth in subscribers, while reducing operational and agent training costs."
Stay up to date with the latest industry developments: sign up to receive TelecomTV's top news and videos plus exclusive subscriber-only content direct to your inbox – including our daily news briefing and weekly wrap.