BroadSoft announces new integrated and intelligent cloud communication and collaboration experiences
Oct 23, 2017
PHOENIX, AZ – October 23, 2017 – BroadSoft, Inc. (NASDAQ: BSFT) a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), today unveiled several enhancements to its BroadSoft Business portfolio at its annual user conference, BroadSoft Connections. Now leveraging a microservices architecture, BroadSoft Business offers updated app experiences and next-generation capabilities across the BroadSoft Business applications, UC-One, Team-One and CC-One.
Business users today are overwhelmed with managing their workflows through multiple communication channels - from email to texting to OTT applications - and often waste time and energy searching for information. In fact, research from The Economist notes that employees who believe their workplace effectively uses mobile technology solutions are more creative, satisfied and productive at work. Meanwhile, businesses are increasingly aware of how inefficient and redundant workflows affect their bottom line.
“Our objective with BroadSoft Business is to provide a comprehensive offering - from telephony to high-quality meetings to document sharing - to meet the needs of all market segments,” said Michael Tessler, president and chief executive officer, BroadSoft. “While other companies are just now talking about how to integrate UC with team collaboration platforms, the BroadSoft Business application suite is already delivering on our promise of complete business productivity.”
Open Microservices Architecture: Encourages Rapid Cloud Innovation
BroadSoft Business now supports a modern microservices architecture that offers key functions, such as BroadSoft Meet and BroadSoft Hub, that can be used across the entire application suite - UC-One, Team-One, and CC-One - to provide a consistent, integrated and intelligent end-user experience.
Introducing BroadSoft Meet: Enhances Remote and Guest Collaboration
BroadSoft Meet is a fully integrated, secure online meeting room purpose-built to enable virtual teams and their guests to collaborate and engage with HD video, voice, messaging and screen sharing from any device. The benefits of BroadSoft Meet include superior video collaboration experience with full HD 1080p at 20fps on desktop, simple guest access and sharing capabilities, hassle free click-to-join with no dial-in or passcode numbers needed, and a consistent experience across other BroadSoft Business applications.
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UC-One Enhancements: The Future of Mobile Productivity
BroadSoft UC-One introduces an enhanced mobile user and workstream experience, with a new web app landing page that allows customers to create a custom main screen that plugs directly into the UC mobile app, providing specialized capabilities for a particular function or vertical, such as hospitality, while leveraging the robust calling and messaging available with the UC-One mobile client. Read more here.
Team-One Upgrades: Integrates Calling, Live Meetings and Content-in-Common
BroadSoft Team-One has advanced its collaboration capabilities, integrating BroadSoft Meet for a full HD video and audio meeting experience linked to the workspace and adding smart guest access capabilities, AI-driven content-in-common for teams and a thoroughly refreshed UX and an enhanced global footprint. Read more here.
CC-One Upgrades: Provide a Complete Solution from One Vendor
New updates to BroadSoft CC-One include a new user interface (UI) with embedded omni-channel and unified communications (UC) capabilities, new CRM integrations, PCI Level 1 compliance and automated outbound campaign functionality, which were designed to help mid-market and enterprise contact centers improve agent productivity and better service their customers. Read more here.
BroadSoft Business is a fully integrated portfolio of enterprise-ready cloud PBX, unified communications, team collaboration and contact center applications, delivered in the cloud providing contextual intelligence across the entire platform so users can access the information and apps they need in one place.
Read more about BroadSoft Business updates here.
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