SMEs: midway between consumer and enterprise but not being treated as such

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Alastair Mitchell, SVP, Consumer and Business Solutions, Metaswitch Networks

For decades (it seems) telcos have been promising themselves that they're going to properly service SMEs - that huge but still arguably untapped market. But despite all the headline effort they are still falling short. What's going wrong? Martyn Warwick asks; Alastair provides some succinct answers.

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