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Sushanth Hegde, Mavenir (00:07):
Mavenir is industry's only end-to-end cloud native solution provider offering packet core IMS core applications and messaging and security solutions. So now we are driving industries, AI native evolution as well. So what we are bringing here is offerings of our AI native based solutions. So as part of our AI native strategy, we have three key pillars on which we're working on. One is AI for monetization, another one is AI for operational efficiency and AI for autonomous networks. What we are here is to showcase some of our offerings in that area. What we are showcasing is a voice AI solution. Voice AI solutions enables enterprises to naturalize their communication with their customers. So we are implementing an AI agent studio and a solution which can cater to small and medium businesses who are single person company or a few employees, like 10 to 50 employees who don't have resources to answer the call, pick up a call, or even to deploy a complex systems.
(01:00):
So we enable such enterprises via an operator to empower themselves to improve their productivity. So that's one of the solutions that what we are showcasing. The second one is an operational efficiency. We are implementing a call shield solution fraud robocall solution where using an ML model as well as an LLM, it's a combination of ML as well as LLM to detect fraud with much more confidence. And the third showcase, what we are doing is as part of the AI for autonomous network, where we are implementing intent driven system. So the difference between intent base versus intent driven is intent driven is ensuring your intent. What you have expressed continuously remains active. So that's what we are ensuring using negotiations and assurance. So that's the three solutions that we are showcasing today.
(01:47):
One of the insights, what we have seen is operators are looking to use AI actively and some of the solutions that we offer to them has resonated well with operators as well. And we are also learning from operators' feedback as well to understand what problems they have so that we can rather focus on the problems with operators are facing rather than implementing a tons of use cases where they don't have a way to deploy those use cases and make any benefits. So taking feedback from the operators as in the exact problems that we can solve so that we can empower the operators and together we can develop or evolve the industry towards the AI native future.
(02:27):
Frankly, this is one of my first events where we actually showcasing the ai, I wish there are more such events which we can conduct where we can have an industry collaboration between operators and vendors and partners as well. So we can get to talk to the operators, we can get to focus on ai. AI has been even though a buzzword, but here is where the ground reality, where we are actually improving operator's productivity and also benefiting us. So such events actually gives us a chance to interact with the operator, understanding the problems, and then we can customize the solution that we offer to them. So yeah, so from that perspective it's an extremely good event. I hope there are more such events in the future.
Mavenir is industry's only end-to-end cloud native solution provider offering packet core IMS core applications and messaging and security solutions. So now we are driving industries, AI native evolution as well. So what we are bringing here is offerings of our AI native based solutions. So as part of our AI native strategy, we have three key pillars on which we're working on. One is AI for monetization, another one is AI for operational efficiency and AI for autonomous networks. What we are here is to showcase some of our offerings in that area. What we are showcasing is a voice AI solution. Voice AI solutions enables enterprises to naturalize their communication with their customers. So we are implementing an AI agent studio and a solution which can cater to small and medium businesses who are single person company or a few employees, like 10 to 50 employees who don't have resources to answer the call, pick up a call, or even to deploy a complex systems.
(01:00):
So we enable such enterprises via an operator to empower themselves to improve their productivity. So that's one of the solutions that what we are showcasing. The second one is an operational efficiency. We are implementing a call shield solution fraud robocall solution where using an ML model as well as an LLM, it's a combination of ML as well as LLM to detect fraud with much more confidence. And the third showcase, what we are doing is as part of the AI for autonomous network, where we are implementing intent driven system. So the difference between intent base versus intent driven is intent driven is ensuring your intent. What you have expressed continuously remains active. So that's what we are ensuring using negotiations and assurance. So that's the three solutions that we are showcasing today.
(01:47):
One of the insights, what we have seen is operators are looking to use AI actively and some of the solutions that we offer to them has resonated well with operators as well. And we are also learning from operators' feedback as well to understand what problems they have so that we can rather focus on the problems with operators are facing rather than implementing a tons of use cases where they don't have a way to deploy those use cases and make any benefits. So taking feedback from the operators as in the exact problems that we can solve so that we can empower the operators and together we can develop or evolve the industry towards the AI native future.
(02:27):
Frankly, this is one of my first events where we actually showcasing the ai, I wish there are more such events which we can conduct where we can have an industry collaboration between operators and vendors and partners as well. So we can get to talk to the operators, we can get to focus on ai. AI has been even though a buzzword, but here is where the ground reality, where we are actually improving operator's productivity and also benefiting us. So such events actually gives us a chance to interact with the operator, understanding the problems, and then we can customize the solution that we offer to them. So yeah, so from that perspective it's an extremely good event. I hope there are more such events in the future.
Please note that video transcripts are provided for reference only – content may vary from the published video or contain inaccuracies.
Sushanth Hegde, VP Technology & Strategy, Mavenir
At the AI-Native Telco Forum in Dusseldorf, Sushanth Hegde from Mavenir presents the company’s end-to-end, cloud-native solutions, including a voice AI solution for enterprises and an AI-driven call shield for fraud detection. He also drives home the importance of industry collaboration and operator feedback in developing effective AI solutions.
Recorded October 2025
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