Ray Le Maistre, TelecomTV (00:04):
We are in Copenhagen at DTW Ignite 2025. I'm here with Doron from Amdocs. Doron, great to see you. Thanks very much for joining us.

Doron Sterlicht, Amdocs (00:11):
Thank you very much.

Ray Le Maistre, TelecomTV (00:13):
So can you tell us about AI verticalization and the important role of vertical agents?

Doron Sterlicht, Amdocs (00:19):
So I know vertical agents represent specialization of agents to a particular industry. For example, telecom and complex industries that have their own ontology. Their own business processes require that specialization in order to achieve high level of accuracy across wide span of tasks. This is vital in order to truly unlock the benefits of the agentic era.

Ray Le Maistre, TelecomTV (00:45):
Okay. Now, there was a recent white paper from Amdocs, AWS and NVIDIA outlining the vision for telco AI agents. Can you tell us more about that?

Doron Sterlicht, Amdocs (00:55):
Yes, yes, of course. So that white paper is outlining the necessary consideration that needs to be taken care of in order to actually build and deploy vertical agents looking both of how to achieve that level of accuracy across wide span of tasks. Ultimately allowing those tag to act autonomously. It also looking at the necessary infrastructure and components needed in order to do all that. And this is what the white paper is all about.

Ray Le Maistre, TelecomTV (01:28):
Okay. And also here at the show, you have a catalyst project, again with AWS and NVIDIA that looks like it's offering great results, like 60% lower token consumption and faster response times. How did the AWS and NVIDIA infrastructure enable these gains?

Doron Sterlicht, Amdocs (01:49):
So it's a great question because it's one thing to deploy those agents, but it's another thing to make sure that the business case is there, that the low latency is insured. And this is why we worked with our technology partners, NVIDIA and AWS, in order to train expert models using DGX Cloud and other tools at the same time to deploy on highly reliable cloud infrastructure such as AWS, including high performance inferencing, high performance vector database, and high performance storage.

Ray Le Maistre, TelecomTV (02:22):
Okay. And of course, we see a lot of companies around the world basing what they're doing using NVIDIA infrastructure and increasingly hyperscaler platforms as well. And a lot of talk here at this show just about AI in general, about autonomous networks and all sorts of process automation. How do you see AI impacting the evolution of the telecom operator sector?

Doron Sterlicht, Amdocs (02:45):
It's another great question. I think I would start with everything that could possibly impact customer operation, business operation. And think about it. It's a lot about how humans and AI are going to work together in that transition time. And humans are slowly taking the role, a supervisory role, looking after the AI rather than just being assisted by the ai. And we're going to see more and more of that. Okay.

Ray Le Maistre, TelecomTV (03:17):
Excellent. Well, I mean, it's a fast evolving area, so I'm sure we'll be back again in Copenhagen this time next year talking about how things have moved on rapidly. Again, Doron, thanks very much for joining us today.

Doron Sterlicht, Amdocs (03:28):
Thank you very much for having me.