Unlocking telecom transformation with AI-powered automation

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Panel Discussion

AI-powered automation is poised to impact telcos' operating models significantly. Sandeep Phadke, senior VP and head of Europe for communications, media, entertainment and technology business at Tech Mahindra, Paul Bosch, CIO of B2C at KPN, Dr Mariam Kaynia, vice president and director of strategy and analytics at Telefonica Germany, and David Link, CEO of ScienceLogic, share their insights on integrating AI into core telecom processes and customer journeys. They also explore how large-scale transformation programmes like RAITT (Radical Architecture and IT Transformation) are evolving in response to the latest developments in AIOps.


  • David Link, CEO, ScienceLogic
  • Dr. Mariam Kaynia, Vice President & Director, Strategy & Analytics, Telefónica Germany
  • Paul Bosch, CIO, B2C, KPN
  • Sandeep Phadke, Sr. Vice President and Head of Europe (Communications, Media, Entertainment and Technology Business), Tech Mahindra

Recorded February 2024

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