Hotwire Communications modernizes business support systems with Amdocs platform to increase business agility
Nov 12, 2018
Following turnkey Amdocs project, leading U.S. fiber optic technology company now able to quickly introduce new offerings and bundles to better respond to customer needs
ST. LOUIS - Nov. 8, 2018 - Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that Hotwire Communications has gone live with an Amdocs platform that consolidates and modernizes its billing, product catalog, customer relationships as well as workforce management operations. Hotwire can introduce attractive new offerings and cross-product bundles and promotions with a much shorter time to market, as well as optimize technician work flows and schedules. As a result, Hotwire can improve its market responsiveness and enhance the white-glove level of customer experience it is committed to providing.
Hotwire offers a rich set of digital high-definition video, data and phone services to multi-tenant communities across key markets in the North and Southeastern United States, as well as enterprise-level services for the commercial and hospitality industries and government institutions. It has engaged with Amdocs for a turnkey project, including the delivery of a comprehensive set of Amdocs software and services, as well as third-party software and all associated hardware requirements. Amdocs will also deliver ongoing maintenance and support services under a five-year agreement.
“Hotwire set out to deliver simple and convenient solutions to customers, and we are continually investing in cutting-edge technologies and solutions to further innovate and improve,” said Kristin Johnson Karp, Founder and CEO of Hotwire Communications. “By replacing multiple systems with the integrated Amdocs platform, we gain the agility to execute faster on new business and marketing strategies, while simplifying operations and improving our cost structure.”
“Hotwire was one of the first service providers in the U.S. to offer television over internet protocol and multi gigabit-speed internet to a variety of unique customer groups, and we are excited to be joining their future-thinking journey,” said Gary Miles, chief marketing officer at Amdocs. “Following the rollout of our platform, Hotwire can now offer even better experiences to customers, strengthening their high-quality brand and growing their subscriber base even further.”