IDC names leaders and major players for Asia/Pacific digital workplace services in 2020

** June 29, 2020 - SINGAPORE**: The IDC MarketScape : Asia/Pacific (Excluding Japan) Workplace Services in the Era of Multiplied Innovation 2020 Vendor Assessment names (in alphabetical order) Accenture & Avanade, Atos, Deloitte and HCL Technologies in the Leaders category in the market. Among the other participants in the study, Capgemini, DXC, EY, HPE, IBM, NTT DATA and Unisys were named in the Major Players category.

The ongoing COVID-19 outbreak has completely disrupted conventional business operations and moved workplace services to the center of organizational response to the crisis – as enterprises scramble to enable remote work for a significant proportion of their workforce to maintain operational resilience.

According to IDC Asia/Pacific’s (ex. Japan) Business and IT Services Sourcing Survey 2020, over 54% indicated that their organizations planned to either increase or significantly increase their spend on Digital Workplace related services over the course of the year – illustrating how vital these services are going to be to the Future of Work in the new normal.

IDC defines workplace services in the era of multiplied innovation as the set of business and IT services relating to the plan, build, run, and/or support of digital workspace technology solutions. They are aimed at simplifying the management of the enterprise workspace technology environment, improving productivity through the extensive use of automation, and delivering a superior employee experience. Workplace services are a combination of integrated frameworks and technologies designed to empower employees to get their job done securely and effectively in today's changing workplace.

The services are targeted toward knowledge workers as well as blue-collar, frontline workers and, increasingly, digital workers (RPA/IA bots). In addition, they encompass all manner of endpoints, ranging from laptops, desktops, mobile devices at one end of the spectrum, to IoT-enabled endpoints (sensors, appliances, AR/VR devices, etc.).

"The unprecedented disruption caused by the COVID-19 pandemic has thrust Workplace Services to the forefront of enterprise response to the crisis as they race to enable and empower their workforce for remote work. The post-crisis world is going to look very different from the one we inhabited before, and non-traditional contexts are going to be an increasingly important part of the future workplace. Workplace Services vendors who are able to being together technological innovation and human-centric elements of empathy, trust, and superlative user-experience to this expanded context of future workplace will lead this charge", says Pushkaraksh Shanbhag, Senior Research Manager for Cloud and IT Services at IDC Asia/Pacific.

This IDC MarketScape employs an extremely detailed assessment framework that evaluates vendors on their ability to support customers with a diversity of workplace requirements across the breadth of the workplace value chain. This report is a result of detailed vendor assessment across 16 different elements across a range of criteria, with information gathered from vendor responses to IDC's request for information (RFI) questionnaire, vendor briefings and sharing sessions, customer references, and IDC's internal research.

The report provides pertinent guidance to technology buyers and decision makers about the unique and differentiating characteristics of the profiled vendors across specific assessment criteria. The study leverages a comprehensive list of capabilities and strategy criteria to provide a granular understanding of a vendor's positioning in the market. The evaluation is based on a multidimensional and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term.

IDC's Asia/Pacific Services Opportunities service offers timely and responsive market analysis and competitive coverage of the IT and business services markets in Asia/Pacific. Developed in the perspective of demands from both the supply and the demand side of the market, this program provides in-depth analysis and forecasts on customer buying behavior and competitive activities across the Asia/Pacific services markets. The program is designed to aggregate research across multiple coverage areas, including consulting services, implementation services, managed/outsourcing (including cloud based) services, business process outsourcing, and support and training services, and to provide a comprehensive and an opinionated analysis to IT and business service providers and the financial community seeking to invest in this region. To learn more, contact Cathy Huang at or click HERE.

For more information on this IDC MarketScape document, please contact Pushkaraksh Shanbhag For media inquiries, contact Tessa Rago at or Alvin Afuang at

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