Ericsson’s AI voice services tackle fraud detection, scams and deepfakes
By James Pearce
Jun 23, 2026
Camilo Morales, Sales Director IMS, Ericsson
Ericsson has developed three AI voice services targeting consumer protection and enterprise automation. The deepfake detection service uses voice prints to verify caller identity, alerting recipients when voices don’t match registered numbers. A scam detection service monitors conversations in real time to warn users of potential fraud attempts. For enterprises, an AI avatar provides 24/7 customer support, trained on company portfolios to handle incoming calls. The demonstration shows live connections to Sweden and Canada, integrating Ericsson’s core network with partners including Tavus for avatars and Cartesia for speech-conversion technology.
For more info: 5G Voice - Make your mobile network ready
Recorded May 2026
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