DSP Leaders World Forum

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DSP Leaders World Forum

Telcos must hone in on customer centricity and AI integration

By Tony Poulos

Jun 12, 2025

Extra Shot

In this episode of the Extra Shot from the DSP Leaders World Forum 2025, industry experts Chris Lewis and Camille Mendler join TelecomTV’s Tony Poulos to discuss the telecom sector’s insular thinking and the need for a stronger customer focus, the potential of AI and the challenges of becoming cloud native. They also explore the critical areas telecom must address to drive innovation and maintain competitiveness in an ever-evolving digital landscape.

Broadcast live 3 June 2025

Explore the standout themes from this year's DSP Leaders World Forum — download the report for curated highlights, key quotes, and expert perspectives on telecom’s next big shifts.

Featuring:

Camille Mendler

Research Director, Omdia

Chris Lewis

Managing Director, Lewis Insight

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