The Digital Support Systems Q&A show day one

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Live Q&A discussion

The live Q&A show was broadcast at the end of day one of the Digital Support Systems summit. TelecomTV’s Guy Daniels was joined by industry guest panellists for this question and answer session. Among the questions raised by our audience were:

  • Legacy OSS/BSS systems can have very long lifetimes, so a rip-and-replace approach is unrealistic. Do next-gen DSS vendors understand this problem and what is the best way to introduce new cloud-based technology?
  • Do telcos now have a different set of vendor selection criteria? How have requirements changed over the past few years?
  • Recent reports suggest that telco investment in OSS and BSS is outperforming other network areas. Is this true?
  • Are we seeing a renewed interest in network-wide support improvements?
  • What breakthroughs are we expecting from generative AI for OSS?
  • As part of the move to cloud-native architectures, some of the DSS vendors are also pushing a move to a software-as-a-service model. What are the pros and cons of this approach?

First Broadcast Live: April 2024


Beth Cohen

SDN Network Product Strategy, Verizon Business Group

John Abraham

Principal Analyst, Appledore Research

Soumava Dutta

Principal Enterprise Architect, Telecom Systems Business, Dell Technologies