Telco service desk operations teams need greater intelligence and automation to better manage network incidents and bring those incidents to a rapid and successful resolution. Rakuten Symphony's Service Desk addresses this need with a data-centric and automated approach, offering a single pane-of-glass interface that provides the right product for the organisation's operations processes at the right time.

Questions raised during the live show included:

• What are the challenges associated with legacy monolithic applications?
• Are legacy tools no longer sufficient for cloud-native network operations?
• How can we reduce the average implementation time down to days?
• How is the micro-service-based Auto Ticketing System working for Rakuten Mobile?
• How does the learning curve of Service Desk compare to legacy ITSM tools?
• What can you use as data sources for Automated Service Desk?
• Does the solution leverage AI and machine learning?
• How does this transformation journey look for a Brownfield operator?
• Does Service Desk support other domains like wireline?

Broadcast live March 2023

Speakers

Anshul Bhatt

Head of Symworld Solutions, Rakuten Symphony

Satish Behera

Head of Dept, OSS Service Operation, Rakuten Mobile

Tapas Ranjan

Vice President, Symbiz, Rakuten Symphony