The AI-Native Telco

CityFibre’s customer-centric take on AI

By James Pearce

May 7, 2026

Neil McRae, CTIO, CityFibre

Neil McRae, chief technology and information officer (CTIO) at CityFibre, explains how the UK fibre-to-the-premises (FTTP) network operator is making use of artificial intelligence to increase efficiencies in its network operations, how it is constantly exploring how AI applications can improve the end user customer experience, and why it’s important to enthusiastically embrace the potential of AI.

Recorded April 2026

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